Monica Espinoza
Visalia,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Advisor
Vela Mia LLC
05.2022 - 06.2024
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints
- Provided excellent customer care by responding to requests, assisting with product selection and handling
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Floor Lead
DD's Discount
03.2009 - 11.2015
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.
- Collaborated with other departments to drive successful completion of projects.
- Assisted supervisor with feedback for employee performance evaluations.
- Developed and implemented strategies to improve customer service and increase sales.
- Upheld proper visual merchandising standards on retail floor and windows.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Defined and enforced store procedures in compliance with company policies and procedures.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Managed daily stockroom operations, ensuring timely and accurate product placement and retrieval.
- Maintained a clean and organized work environment to promote safety and productivity within the stockroom.
Education
Associate of Science - Business Administration
San Joaquin Valley College
Visalia, CA08.2017
High School Diploma - Basic Education
Redwood High School
Visalia, CA06.2007
Skills
- Computer Proficiency
- Customer Service
- Microsoft Outlook
- Microsoft Excel
- Professional telephone demeanor
- Stock Management
- Office equipment proficiency
- Problem-solving abilities
- Filing
- Microsoft PowerPoint
- Reading Comprehension
- Sales experience
- Customer service experience
- Organizational Skills
- Problem-Solving
- Cash Handling
- Processing payments
- Stock management
- Multitasking
- Reliability
- Exceptional customer service
- Stock replenishment
Certification
Typing Certification 53 WPM
Timeline
Sales Advisor
Vela Mia LLC
05.2022 - 06.2024
Floor Lead
DD's Discount
03.2009 - 11.2015
Associate of Science - Business Administration
San Joaquin Valley College
High School Diploma - Basic Education
Redwood High School
Typing Certification 53 WPM
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