Monica Esquivel

Work History

Alaya

Transported individuals to events and activities, medical appointments, and shopping trips.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Amcare Ambulance

Del Rio, TX

06.2019 - 09.2023

Assisted clients with daily living needs to maintain self-esteem and general wellness.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Trained and supervised employees on office policies and procedures.
Completed daily logs for management review.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Drafted common document templates to reduce time spent creating documents from scratch.
Performed wide-ranging administrative, financial and service-related functions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Increased customer service success rates by quickly resolving issues.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Proofread and edited documents for accuracy and grammar.
Participated in backlog grooming, sprint planning, requirements team meetings, and retrospectives.
Managed priorities and test activities to meet project test schedules and deliveries.
Identified and drove opportunities for increasing efficiencies and quality.

AutoZone

04.2018 - 07.2019

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Performed cash, card, and check transactions to complete customer purchases.

Mamacitas Restaurant

02.2003 - 04.2013

Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Increased sales significantly by upselling higher-end products to customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.