Monica Esquivias
Long Beach,CA
Summary
Experienced Dental Treatment Coordinator with a strong focus on organization and exceptional customer service. Skilled in scheduling coordination, treatment plan follow-up, dental billing, and accurately posting insurance payments and checks. Adept at serving as a liaison between patients, dentists, and insurance providers while managing insurance coverage and supporting smooth day-to-day office operations while meeting and exceeding production goals.
Overview
11
11
years of professional experience
Work History
Dental Treatment Coordinator
Janette Pinedo DDS
10.2023 - Current
- Answered telephone calls to offer office information, answer questions, scheduling, and direct calls
- Knowledge of dental terminology, dental codes, and treatment planning
- Managing up to 5 doctors schedules including specialist Doctors like Periodontist and Oral Surgeons
- Posting insurance payments and bulk checks
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services along with sending authorizations and claim narratives
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Generated monthly billing and posting reports for management review.
- Scheduling patients , coordinating treatment, and following up with diagnosed treatments
Dental Office Receptionist
Sparkle Family Dentistry
09.2021 - 10.2023
- Greeted visitors and patients to determine needs, checking patients in and out scheduling appointments accordingly.
- Managed incoming and out going calls.
- Billing
- Discussed treatment plans with patients and discussed various payment options including financing as well as getting patients approved
- Entering/Verifying patients insurance
sales floor supervisor
Marshalls, 4450 Atlantic
10.2015 - 09.2021
- Coaching and mentoring associates to work productively according to company policy.
- Communicating with customers and associates, addressing customer and associate concerns and issues.
- Merchandising freight in a way to drive and meet sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Lakewood High School
Long Beach, CA06.2014
Skills
- Computer proficient
- Excellent in-person and phone customer service skills
- Attention to Detail
- Planning and Coordination
- Cash Handling
- Payment collection
- Product knowledge
- Cash register systems
- Knowledge with multiple dental programs: Open Dental, EagleSoft, and Dentrix Ascend
- Billing and posting insurance payments
- Sending statements via mail and electronically
Timeline
Dental Treatment Coordinator
Janette Pinedo DDS
10.2023 - Current
Dental Office Receptionist
Sparkle Family Dentistry
09.2021 - 10.2023
sales floor supervisor
Marshalls, 4450 Atlantic
10.2015 - 09.2021
High School Diploma -
Lakewood High School