Summary
Overview
Work History
Education
Skills
Signature Strengths
Timeline
Generic

MONICA EVANS

MANSFIELD

Summary

Experienced in Sales Enablement, Program Management, and Operations, with a proven track record of transforming organizations and creating value through people, processes, and performance. Known for developing innovative programs that increase revenues and sales, with a focus on talent management. Skilled in leading cross-functional teams to improve performance and deliver tangible results. Proficient in cultivating collaborative cultures and aligning strategies with organizational objectives.

Overview

22
22
years of professional experience

Work History

Senior Manager Business Sales Operations & Enablement

Verizon
10.2019 - 09.2024
  • Overview: Responsible for supporting and enabling frontline sales teams to sell more effectively and efficiently, providing information, data, materials, and tools that facilitate strategic direction, delivering on the customer experience, and strengthening the brand.
  • Career Benchmarks
  • Optimized sales enablement processes at Verizon, resulting in a 30% increase in frontline sales efficiency and a 25% reduction in sales cycle time.
  • Analyzed sales metrics in BI and launched targeted training programs that improved tool adoption rates by 40%, enhancing overall user engagement and retention.
  • Led cross-functional initiatives to streamline Salesforce (SFDC) processes, reducing administrative tasks by 35%, improving data accuracy, and increasing productivity.
  • Utilized Salesforce CPQ data to develop insightful reports and dashboards, providing sales leadership with actionable intelligence to optimize pricing strategies and improve sales forecasting accuracy.
  • Managed the Quarterly Business Review (QBR) processes using complex data models in Google Sheets to enhance strategic alignment across departments and increase the adoption of actionable insights by 50%.
  • Developed and implemented data-driven sales programs, leveraging strong analytical skills to increase sales efficiency by 25% and reduce sales cycle time by 30%.

Sales Marketing Manager

Verizon
07.2018 - 10.2019
  • Overview: Responsible for supporting frontline sales teams to enhance their sales performance and operational efficiency. The role is centered on delivering critical support to frontline sales teams to boost their sales performance, streamline operational efficiency, elevate customer experience, and strengthen the brand. Acting as a key connector, this position facilitates the alignment between the creation and execution of sales strategies and go-to-market initiatives, ensuring seamless collaboration and impactful results.
  • Career Benchmark
  • Created, constructed, and implemented a thorough sales enablement program, encompassing tools, processes, programs, and accreditations.
  • Worked closely with Sales Leadership to pinpoint knowledge and skills gaps across the company and continuously evaluate specific program needs.
  • Collaborated with Product Management and Product Marketing teams to formulate and introduce sales enablement initiatives.
  • Identify established practices for swift distribution throughout the organization.

Senior Sales Operations Analyst

Verizon
10.2015 - 07.2018
  • Overview: Responsible for providing operational support to various teams, establishing and reinforcing internal processes and procedures, fostering relationship development, and ensuring the precise compilation, analysis, and reporting of data of the supported business groups.
  • Career Benchmark
  • Collaborated with requestors to create and develop surveys to address important questions, and create online forms for collecting data for analysis
  • Used advanced data analytics to generate insights that can drive key metrics, timely progress, and optimal efficiency.
  • Identify overarching trends across one or more business areas.
  • Interpret outcomes from various data collection methods.

Consultant Sales Operations

Verizon
07.2011 - 10.2015
  • Overview: Responsible for providing sales with the assets, tools, practices, and reporting/analysis necessary to achieve sales results and maximize selling time. Serves as the internal liaison for sales, ensuring the alignment of programs and tools with the requisite skills, knowledge, and assets. By aligning with sales and conducting financial analysis, identifying best practices and areas of improvement, and promoting program adoption to ensure success.
  • Career Benchmark
  • Encouraged sales program adoption among sales teams by aligning them, identifying successful approaches, and providing reports on results, including customer and sales performance metrics.
  • Collaborated with internal departments to advocate for the sales feedback loop regarding initiatives, training, and necessary assets for success.
  • Analyzed sales data to ensure accurate forecasting, managed the sales funnel, and identified opportunities for greater efficiency.
  • Planned for the sales function, including managing the sales plan/budget, updating headcount, and communication.

Senior Sales Trainer

Verizon
01.2006 - 07.2011
  • Overview: Responsible for facilitating, monitoring, evaluating, and documenting training activities for the organization. Also responsible for conducting new recruitment and continuing education training, and coordinating logistics and record-keeping of training activities.
  • Career Benchmark
  • Evaluated employees' developmental requirements and implemented learning programs that align with business needs while adhering to established delivery standards (classroom delivery, blended learning, virtual delivery)
  • Stay abreast of current technologies (Teams, Adobe Connect, WebEx) and any new project developments.
  • Collaborated closely with local Human Resources Business Partners (HRBPs) and business leaders to facilitate impactful learning experiences.
  • Support business leaders in all facets of talent, learning, and development administration through the delivery of quality solutions and superior customer service

Senior Account Manager -Indirect

Verizon
10.2002 - 01.2006
  • Overview: Responsible for selling company products and services to customers through our network of indirect agent stores. Serve as an advocate for our products and actively assist agent employees in comprehending our offerings. Deliver an unparalleled in-store experience aimed at fostering enduring customer loyalty.
  • Career Benchmark
  • Facilitating the development of staff and overseeing sales and customer experience, efforts across the Indirect territory to consistently deliver exceptional results
  • Cultivating leadership qualities within the indirect team to inspire and guide employees toward achieving high-performance outcomes, while fostering a culture of collaboration and inquiry
  • Sustaining and expanding the existing customer base while effectively managing customer churn

Education

Bachelor of Arts- BA - Speech-Language Pathology/Pathologist

The University of Texas at Dallas

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making
  • Documentation and reporting
  • Organizational improvement
  • Process improvement

Signature Strengths

Enterprise Software Sales | Enterprise Content Management | Business Automation | Salesforce | Marketo | Complex Sales Cycles | Enterprise Customer Satisfaction Surveys | Document Management | Contract Management | Professional Services | Sales Operations | Strategic Planning | Order Management

Timeline

Senior Manager Business Sales Operations & Enablement

Verizon
10.2019 - 09.2024

Sales Marketing Manager

Verizon
07.2018 - 10.2019

Senior Sales Operations Analyst

Verizon
10.2015 - 07.2018

Consultant Sales Operations

Verizon
07.2011 - 10.2015

Senior Sales Trainer

Verizon
01.2006 - 07.2011

Senior Account Manager -Indirect

Verizon
10.2002 - 01.2006

Bachelor of Arts- BA - Speech-Language Pathology/Pathologist

The University of Texas at Dallas

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