Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Faia

Oakland

Summary

Dedicated professional with expertise in customer service, inventory management, and cash handling. Proven track record of resolving issues efficiently and maintaining high satisfaction levels.

Overview

2025
2025
years of professional experience

Work History

Lead Airline Agent

Contour Airlines
Oakland
09.2022 - 04.2024
  • Assisted passengers with check-in procedures and boarding processes.
  • Maintained cleanliness and organization in the airport environment.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Inspected aircrafts before take-off to ensure safety protocols were met.
  • Enforced FAA regulations regarding hazardous materials onboard aircrafts.
  • Coordinated with security personnel to ensure compliance with TSA regulations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Took reservations from patrons by phone or online.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Handled customer inquiries and resolved issues efficiently.

Restaurant Manager

Bowzers Restaurants
Alameda
  • Trained new employees on customer service standards and operational procedures.
  • Maintained inventory levels, ordering supplies as needed for efficient operations.
  • Addressed customer inquiries and resolved complaints to enhance satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Managed accounts payable, accounts receivable and payroll.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Assistant Front End Manager

Costco
Daly City
  • Managed front end operations during peak hours to ensure efficiency.
  • Coordinated schedules for cashiers to optimize workforce coverage.
  • Provided support in resolving customer inquiries and complaints promptly.
  • Supervised cashiers in handling transactions accurately and efficiently.
  • Managed daily operations of the front end area including opening and closing duties.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Education

New Mexico Junior College
Hobbs, NM
02-1991

High School Diploma -

Kaiser High School
Honolulu, HI
05-1989

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Safety compliance
  • Reservation systems
  • Conflict resolution

Timeline

Lead Airline Agent

Contour Airlines
09.2022 - 04.2024

Restaurant Manager

Bowzers Restaurants

Assistant Front End Manager

Costco

New Mexico Junior College

High School Diploma -

Kaiser High School

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