Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Monica Feasel

Victorville,CA

Summary

Organized and dedicated Woman with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Versatile oversees construction activities of assigned projects by observing and coordinating work of trade workers, negotiating agreement terms and obtaining permits. Safety-focused individual with advanced knowledge of site management processes and quality standards. Committed to efficiently completing all deliverables to support project goals. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Human Resources

High Desert Hospice
2023.11 - Current
    • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
    • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
    • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
    • Reviewed and screened applicant resumes to identify qualified candidates.
    • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
    • Conducted workplace compliance training to reduce liability risks and operate effectively.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
    • Organized, maintained and updated information in computer databases.
    • Resolved customer problems and complaints.
    • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
    • Operated multi-line telephone system to answer and direct high volume of calls.
    • Handled assignments independently with good judgement and critical thinking skills.
    • Collected and distributed messages to team members and managers to support open communication and high customer service.
    • Routed incoming mail and messages to relevant personnel without delay.

Security Guard

True Liberty Protection Services
2022.03 - Current
    • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
    • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
    • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
    • Responded quickly to incidents and assessed active situations for security concerns.

Site Manager

Illumination Foundation
2021.05 - 2021.12
    • Interviewed, hired, and trained new workers.
    • Oversaw all daily office operations and equipment maintenance.
    • Created weekly and monthly reports and presentations for management team.
    • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
    • Inspected cleanliness of common areas and offices.
    • Maintained records and logs of work performed and materials and equipment used.
    • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
    • Assumed responsibility for personnel deployed to work site.
    • Resolved issues between employees and customers using company policies.
    • Complied with safe operating practices and assessed operational procedures against best practices.
    • Coordinated site investigations, documented issues, and escalated to executive teams.
    • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
    • Monitored, coached, and supervised team of 22 employees.

Shelter Manager

VICTOR VALLEY COMMUNITY WARMING SHELTER
2016.11 - 2021.07
    • Provide direct service and support to individuals or guests, such as handling a referral for homeless issues, conducting a needs evaluation of guests, or resolving complaints
    • Recruit, interview, and sign up volunteers, staff and potential guests
    • Establish and maintain relationships with other agencies and organizations in community to meet guests needs and to ensure that services are provided
    • Establish and oversee administrative procedures to meet objectives set by High Desert Homeless Services
    • Director and The Victorville City
    • Direct activities of staff members and volunteers
    • All activities of the guests
    • Plan and administer community donator's and organizations to help keep shelter guests needs meet
    • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits
    • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals
    • Research and analyze member or community needs to determine program directions and goals
    • Implement and evaluate staff, volunteer, or community training programs
    • Represent organization in social media relations with governmental and media institutions
    • Act as consultants to agency staff and other community programs regarding the interpretation of program- related federal, state, and county regulations and policies
    • Speak to community groups to explain and interpret agency purposes, programs, and policies
    • Direct fundraising activities and the preparation of public relations materials
    • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
    • Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
    • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Established team priorities, maintained schedules and monitored performance.

Principal's Secretary

SNOWLINE JOINT UNIFIED SCHOOL DISTRICT
2006.11 - 2021.05
    • Prepare reports, memos, letters, financial statements and other documents, using web page, spreadsheet, database, or presentation software
    • Answer phone calls and direct calls to appropriate parties or take messages
    • Compile data, and prepare papers for consideration and presentation by Principal, committees and boards of directors
    • Attend meetings to record minutes
    • Greet visitors and determine whether they should be given access to specific individuals
    • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
    • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work and all social media platform, maintain webpage
    • File and retrieve school and employee documents, records, and reports
    • Open, sort, and distribute incoming correspondence, including faxes and email
    • Make travel arrangements for Principal and school staff
    • Prepare responses to correspondence containing routine inquiries
    • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
    • Provide clerical support to other departments
    • Manage and maintain Principal and staff schedules
    • Process payroll information
    • Compile, transcribe, and distribute minutes of meetings
    • Set up and oversee administrative policies and procedures for offices or organizations
    • Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material
    • Interpret administrative and operating policies and procedures for employees
    • Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors
    • Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
    • Managed filing system, entered data and completed other clerical tasks.
    • Assisted coworkers and staff members with special tasks on daily basis.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
    • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
    • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
    • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
    • Liaised between clients and vendors and maintained effective lines of communication.
    • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
    • Performed research to collect and record industry data.
    • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
    • Established administrative work procedures to track staff's daily tasks.

Skills

    • Document Preparation
    • Emergency Response
    • Staff Management
    • Financial Transactions
    • Prepare Speeches
    • Payroll Recordkeeping
    • Intuit QuickBooks
    • Supply Ordering
    • Business Administration
    • Heavy Labor
    • Business Planning
    • Interoffice Communications
    • Database Maintenance
    • Multi-Line Phone Systems
    • Workload Delegation
    • Critical Thinking
    • Document Generation
    • Vendor Liaising
    • Transportation and Logistics Coordination
    • Training Development
    • Organizational Development
    • Recruiting
    • Policy Implementation
    • Record Keeping
    • Shelter Operations
    • Staff Supervision
    • Computer Literacy
    • Budget Management
    • Client Advocacy
      • Fundraising Strategies
      • First Aid Certification
      • Public Speaking
      • Problem Solving
      • Event Planning
      • Case Management
      • Empathy and Compassion
      • Written Communication
      • Data Analysis
      • Social Media Management
      • Microsoft Office Proficiency
      • Multicultural Sensitivity
      • Needs Assessment
      • Team Leadership
      • Resource Allocation
      • Crisis Management
      • Conflict Resolution
      • Program Development
      • Volunteer Coordination
      • Community Outreach
      • Time Management
      • Fundraising Coordination
      • Budget Administration
      • Written and Verbal Communication
      • Staff Oversight
      • Client Needs Assessments
      • Client Meetings
      • Interviewing Skills

Accomplishments

    Veterans of Foreign War Post 2924, Volunteer Bartender,

    Victorville Ca. - serving refreshments and socializing with our Veterans. My father served time during Vietnam and this gives me a chance to honor his service. I am a Auxiliary member of this post.


    Victorville Elks Lodge 1877, Volunteer Bartender

    I am also a member. I serve all members beverages.


    Victor Valley Rescue Mission, Volunteer Shower Program -

    I have been part of this organization since 2016. I have worked with the homeless and ran a temporary Emergency Shelter for them for over 8 years.


    Fema/Red Cross - since 1990

    Assigned to Hurricane Katrina. Assisting Communities after Disaster. Spent time setting up command post and delegating task and organizing volunteers.


    Team Rubicon - This is a group of Veteran's and Civilians that work together during and after disaster to assist the community.


    Volunteer Organizations Active in Disaster -

    Co-Chair President

    This group Serves the County of San Bernardino in disaster.


    High Desert Community Homeless -

    President

    We have a wonderful group of volunteers that help the homeless in our area.


Timeline

Human Resources

High Desert Hospice
2023.11 - Current

Security Guard

True Liberty Protection Services
2022.03 - Current

Site Manager

Illumination Foundation
2021.05 - 2021.12

Shelter Manager

VICTOR VALLEY COMMUNITY WARMING SHELTER
2016.11 - 2021.07

Principal's Secretary

SNOWLINE JOINT UNIFIED SCHOOL DISTRICT
2006.11 - 2021.05
Monica Feasel