MONICA FLOYD
Supervisor
Charlotte,NC
Summary
Skilled mental health professional highly accomplished in providing services and supports to children and adults dually diagnosed. Compassionate, and solutions-oriented. A Counselor dedicated to providing exceptional care to individuals that includes pre and post housing, devising treatment plans and discharge aftercare planning. Successful at managing multiple priorities while maintaining a strong work ethic that exhibits a positive attitude. Skilled in leadership by successfully inspiring, motivating, teaching, and training.
Overview
24
24
years of professional experience
1
1
Language
Work History
Care Worker I Supervisor-TCL
Alliance Health
08.2022 - Current
- Exercise leadership capabilities by successfully motivating and inspiring team of 8 individuals with average caseloads of 80.
- Demonstrate high level of initiative and creativity while tackling difficult tasks.
- Work well in team setting, providing support and guidance.
- Resolve problems, improved operations and provided exceptional service.
- Demonstrate strong organizational and time management skills while managing multiple projects, monthly deadlines in crisis settings.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to frequent changes with job responsibilities.
- Manage time efficiently in order to complete all tasks within deadlines.
- Works effectively in fast-paced environments.
- Develop strong communication and organizational skills through working on group projects.
- Apply effective time management techniques to meet tight deadlines.
- Learn and adapt quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Demonstrate creativity and resourcefulness through development of innovative solutions.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrate creativity and resourcefulness through development of innovative solutions.
- Manage, facilitate member transfers between 5 Managed Care Organizations within NC.
Integrated Health Consultant I
Alliance Health
Charlotte, NC
11.2021 - 08.2022
- Conduct Assessments and Planning
- Assist the IHC II (Licensed Clinician) with members transitioning to the community from institutional care settings to community-based care.
- Utilize person centered planning motivational interviewing and assessments to review information and develop rapport with the members supported.
- Obtain necessary release of information that will improve care management activities on behalf of the member service options, providers availability, and payer requirements that may impact service connection and maintenance.
- Actively collaborate with members supported and members of the planning team to ensure development of a plan that accurately reflects the individual's needs and desired life goals.
- Ensure that assessments and plans are updated, as needed, whenever the member's life circumstances change.
- Complete Administrative assessments/plans of care for the needs identified in the assessments and complete the interventions identified as needed.
- Conduct Monitoring/Coordination
- Review BH crisis plans and care plans to ensure physical health needs and ensure there is a response to treatment plan for members.
- Ensure that all team members and stakeholders involved with the member are aware of how to train, manage and mitigate crisis events, behavioral and physical, that the member may experience.
- Evaluate crisis and care plans to ensure they are member specific.
- Escalate high risk/high visibility and/or complex barriers/needs members who may have SDOH/Behavioral/Physical needs to IHC II for additional supports.
- Promote customer satisfaction through ongoing communication and timely follow-up on any concerns/issues.
- Distribute surveys to members, who are receiving services.
- Verify that initial service linkage is completed through monitoring of activities in JIVA.
- Verify members Medicaid and promptly follow up on identified issues.
- Maintain Documentation
- Ensures all documentation (e.g. goals, plans, progress notes, etc.) meet state, organization, and Medicaid requirements.
- Monitor documentation to ensure that issue/errors are resolved.
- Follow administrative procedures and effectively manage caseload.
- Data Analysis
- Utilize data/risk stratification to analyze needs of the members we serve, guide staff training development, identify resource needs and consistency of workflow implementation across Care Management.
- Learned and adapted quickly to new technology and software applications
Transition Support Specialist
Cardinal Innovations Healthcare
Charlotte, NC
10.2016 - 10.2021
- Transition 3 adults monthly diagnosed with mental illness and/or substance abuse from Adult Care Home to independent community living.
- Work closely with private landlords, property managers, DHHS to advocate for members working with.
- Work closely with ACT Teams to transition members
- Complete required documentation and other required processes in various databases.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Counselor II
Behavioral Health Charlotte
Charlotte, NC
08.2015 - 10.2016
- Completed ACTT training as required by NC DMH, and demonstrates understanding of and adherence to state service definition and national standards pertaining to ACT.
- Functions as member of interdisciplinary ACT Team, including participation in rotating shift manager and after hours on call roles.
- Facilitated smooth discharge by encouraging and reassuring clients throughout their transitions.
- Developed and implemented annual treatment plans and modified when needed for 25-30 client's.
- Connected clients with community service and resource agencies.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Documented daily psychiatric services and responses to treatment in patient case files.
- Offered and documented annual treatment consent forms in patient health records.
- Worked with multiple prescribing professionals to get patients necessary medications.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Managed caseload of 25-30 client's to assist them with locating suitable housing through Managed Care Organization.
Counselor I
Behavioral Health Charlotte
Charlotte, NC
09.2007 - 08.2015
- Provided services to adults dually diagnosed to include mental health, substance abuse, and MR/DD (Mentally Retardation/Developmentally Disabled).
- Worked directly with treatment team to develop safe and appropriate inpatient and discharge aftercare plan.
- Completed various orders rendered by attending Psychiatrist.
- Arranged, coordinated, developed, and linked referrals for short/long term substance abuse treatment, outpatient appointments, housing and transportation.
- Offered and documented treatment consent forms in patient health records.
- Documented psychiatric services and responses to treatment in patient case files.
- Worked with prescribing professionals to get patients necessary medications.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Managed caseload of 25-30 patient's to coordinate discharge plan, link patient's to recommended outpatient services.
Psychiatric Technician
Behavioral Health Charlotte
Charlotte, NC
08.2006 - 09.2007
- Provided therapeutic interventions and monitored patients to assure safety and psychiatric stabilization.
- Facilitated therapeutic groups to aid in developing social and coping skills.
- Documented daily interactions/interventions for 15-20 patient's per hospital guidelines.
- Presented case history material to review and discussion with other staff members.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Counseled and mentored clients on substance use and life choices.
Community Based Services Counselor
Pivot Training and Treatment Academy
Charlotte, NC
06.2003 - 08.2006
- Performed comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Established clients with community service and resource agencies.
- Observed and monitored client behavior and responses to treatment.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Documented psychiatric services and responses to treatment in patient case files.
- Performed professional, therapeutic services to visual impaired at risk youth in community and school to increase social/educational skills.
- Performed professional, therapeutic services to hearing impaired at risk youth in community and school to increase social/education skills.
Counselor II
Pathways MH/DD/SA
Gastonia, NC
02.2000 - 06.2003
- Facilitated planning, development and implementation of person-centered plans; developed individual goals and outcomes with people supported; coordinated and participated in individual plan meetings; monitored documents and reported progress toward meeting outcomes; ensured supports needed were in place to meet outcomes; coordinated communications with other service agencies to ensure individual outcomes were met.
- Ensured opportunities to build social capital were planned, and occurred; assisted each individual in creating natural support networks.
- Overseen development of integrated and coordinated active treatment program over 8 individuals on caseload.
- Ensured timely completion of QDDP responsibilities and paperwork.
- Ensured contact with families and guardians on pertinent matters and documentation thereof.
- Ensured that Basic Assurances requirements were met.
- Ensured current state licensing and certification rules and regulations, accreditation requirements and agency policies and procedures were followed.
- Worked with prescribing professionals to get patients necessary medications.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
CPS Investigator
Gaston County Department of Social Services
Gastonia, NC
12.1998 - 02.2000
- Evaluated and assessed need for protection to children who had been abused, neglected, or dependent.
- Investigated allegations made on children in home and community.
- Worked with court system in filing petitions, developed risk and family assessments.
- Worked in district with clients and collateral contacts with resources in community.
- Connected clients with community service and resource agencies.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Involved clients' family members in planning social service programs.
- Offered and documented treatment consent forms in patient health records.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Education
Bachelor of Arts - Sociology
Barber-Scotia College
Concord, NC05.1996
Skills
- Case management proficiency
- Dual diagnoses expert
- MH/DD/SA counseling
- Intervention planning
- Expertise in crisis intervention techniques
- Strong public speaker
- Adept at treatment and discharge planning
- Adept at conflict resolution
- Mental health support
- Learning disability awareness
- Proficient with individual or team approach
- Expertise in providing services to children and adults dually diagnosed
- TCL Housing
- Windows, Microsoft Word, Microsoft Excel, Excel Spreadsheets, PowerPoint, Microsoft Teams, Zoom, Audio and Video Meetings
- Care plan discussion
- Acute care expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Available to work within 30 days
I'm interested in working within the hours of 1st shift, Monday-Friday from 8:00am-5:00pm I'm open to discussing a work schedule that consists of working 4 days a week 10 hours.
English
Fluent in English.
Timeline
Care Worker I Supervisor-TCL
Alliance Health
08.2022 - Current
Integrated Health Consultant I
Alliance Health
11.2021 - 08.2022
Transition Support Specialist
Cardinal Innovations Healthcare
10.2016 - 10.2021
Counselor II
Behavioral Health Charlotte
08.2015 - 10.2016
Counselor I
Behavioral Health Charlotte
09.2007 - 08.2015
Psychiatric Technician
Behavioral Health Charlotte
08.2006 - 09.2007
Community Based Services Counselor
Pivot Training and Treatment Academy
06.2003 - 08.2006
Counselor II
Pathways MH/DD/SA
02.2000 - 06.2003
CPS Investigator
Gaston County Department of Social Services
12.1998 - 02.2000
Bachelor of Arts - Sociology
Barber-Scotia College