- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Reading
Monica Ford
Romulus
Summary
Experienced customer service professional with a proven track record of delivering exceptional support and ensuring high levels of customer satisfaction in fast-paced, high-volume environments. Recognized for outstanding communication skills and a knack for promptly resolving issues. Highly collaborative and adaptable team player, committed to achieving team success and consistently meeting targets.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Great Lakes Wine & Spirits
03.2024 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Home Health Aide
Sate of Michigan
10.2018 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Access Service Representative
Beaumont Health
08.2019 - 11.2021
- Ensured smooth transitions between shifts through thorough documentation and clear handoff communications among team members.
- Assisted in the implementation of new software programs designed to streamline access services functions, contributing to increased departmental efficiency.
- Worked diligently to address and resolve any patient concerns regarding their experience with the organization, demonstrating a commitment to exceptional customer service.
- Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.
Call Center Representative
Dialog Direct
03.2018 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Churchill Community Education Center
Royal Oak, MI06-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
Interests
Timeline
Call Center Representative
Great Lakes Wine & Spirits
03.2024 - 07.2024
Access Service Representative
Beaumont Health
08.2019 - 11.2021
Home Health Aide
Sate of Michigan
10.2018 - 11.2023
Call Center Representative
Dialog Direct
03.2018 - 08.2019
High School Diploma -
Churchill Community Education Center
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