Monica Franco
Medanales
Summary
I have a dynamic Banking Professional background with a proven track record at Century Bank, excelling in Team Development and Customer Service. I have been recognized by Senior Management for enhancing Operational efficiency and achieving high customer satisfaction. I pride myself in being a strong and well versed leader which lead to successful audits, maintaining a happy staff and overall a happy work environment. I am well versed in Sales, Management, organization, Multitasking, Excel, Word, and strategy planning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Century Bank
01.2025 - Current
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Organized and put together Branch Certifications on a monthly basis for the overall Branch Audit
- Built relationships with clients to maintain retention
- Handled and approved large volumes of Cash and Cash Transactions
- Managed a diverse staff and worked to adapt to each individuals way of learning and working.
- Partnered with senior management and colleagues in other departments to best serve our clients.
- Created staffing schedules and utilized Word and Excel consistently.
- Replenish and balance ATM's weekly
- Orders, receives and processes branch cash orders.
Universal Banker
Century Bank
03.2022 - 01.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Cold Calling
- Identifying issues and providing solutions
- Worked to clear outstanding exceptions with a deadline to comply with bank policy.
Teller
Century Bank
08.2021 - 03.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Education
Victory Faith
Española, NMSkills
- Banking
- Loan expertise
- Relationship building and management
- Employee scheduling
- Sales expertise
- Account retention
- Audit monitoring
- Strong leadership
- Attention to detail
- Branch operations management
- Interviewing and hiring
- Strategic planning
Certification
- Notary Public
- Nationwide Mortgage Licensing System (NMLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Branch Manager
Century Bank
01.2025 - Current
Universal Banker
Century Bank
03.2022 - 01.2025
Teller
Century Bank
08.2021 - 03.2022
Victory Faith
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