Monica Frankum
Stuart,VA
Summary
Organized Care Coordinator known for high productivity and efficient task completion. Specialize in time management, coordination of resources, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless scheduling operations across various environments.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Care Advantage, Inc.
Martinsville, VA
03.2020 - Current
- Scheduled appointments for clients with appropriate medical specialists.
- Supported clients during hospital admissions and discharges.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided emotional support to patients dealing with difficult health issues.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Assessed safety risks associated with living environments or activities of daily living.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Scheduling Coordinator
Team Nurse
Stuart , VA
10.2016 - 03.2020
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Managed personnel schedules to keep shifts properly staffed.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
PCA
Team Nurses
Stuart, VA
04.2012 - 10.2016
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Answered questions from family members regarding patient's condition or care plan.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Education
High School Diploma -
West Henderson High School
Hendersonville, NC05-1991
Some College (No Degree) - Medical
Patrick Henry Community College
Martinsville, VASkills
Patient Education
Organizational Skills
HIPAA Guidelines
Patient Advocacy
Schedule Management
Electronic Medical Record Software
Health Information Systems
Records Maintenance
Records Management
Case Management
Documentation Healthcare knowledge
Accomplishments
Care Coordinator / Scheduler of the year 2019
Timeline
Care Coordinator
Care Advantage, Inc.
03.2020 - Current
Scheduling Coordinator
Team Nurse
10.2016 - 03.2020
PCA
Team Nurses
04.2012 - 10.2016
High School Diploma -
West Henderson High School
Some College (No Degree) - Medical
Patrick Henry Community College
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