Monica Fritts
Madison Heights,MI
Summary
Driven and resourceful operations manager with 17+ years of experience supporting work of high-achieving leaders. Track record helping with both professional and personal needs. Well-organized with excellent multitasking skills and sound judgment with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
17
17
years of professional experience
Work History
Office Manager/Accounting Administrator
Guy Hurley Insurance
05.2024 - 07.2025
- Managed daily office operations, ensuring efficiency and organization in workflow.
- Communicated with vendors to manage supplies and maintain inventory levels.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager/Billing Services Coordinator
HannoshCo
07.2023 - 05.2024
- Communicated with clients regarding overdue payments and account inquiries.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Coordinated office operations and streamlined administrative processes to enhance productivity.
- Implemented office supply inventory system, reducing costs through effective procurement strategies.
Operations Manager/Event Manager
World Wide Traders
03.2017 - 05.2024
- Kept CEO aware of important organizational developments
- Made company-funded travel arrangements for 10 individuals
- Responded to client inquiries and complaints
- Scheduled events and meetings
Executive Administrative Assistant
Rocket Mortgage
08.2020 - 07.2023
- Worked closely with company leaders to maintain optimum levels of communication to effectively and efficiently complete projects.
- Prepared and filed documents and collected data to track performance and efficiency.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Executive Assistant
Rockbridge Growth Equity
08.2019 - 08.2020
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Hr/ Office Manager
Best Buy
10.2013 - 03.2017
- Administered policies and procedures such as benefits, recruitment, training/development, employee performance, evaluations/appraisals and exit interviews.
- Coordinated recruitment effort for all position levels.
- Hired on 40 OS new hires in one month for Holiday Season.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Store Manager
The Wendy's Company
06.2008 - 10.2013
- Attended workshops, seminars, and other training events to improve management qualities
- Hired/trained new employees, including selecting seasonal workers to hire on permanently
- Traveled to stores in area/state to train managers for 4 stores
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Education
Macomb Community College
Macomb, MISkills
- Administrative support
- Office management
- Travel coordination
- Event planning
- MS Office
- QuickBooks
- Staff management
- Project management
- Operations leadership
- Executive support
- Scheduling management
Timeline
Office Manager/Accounting Administrator
Guy Hurley Insurance
05.2024 - 07.2025
Office Manager/Billing Services Coordinator
HannoshCo
07.2023 - 05.2024
Executive Administrative Assistant
Rocket Mortgage
08.2020 - 07.2023
Executive Assistant
Rockbridge Growth Equity
08.2019 - 08.2020
Operations Manager/Event Manager
World Wide Traders
03.2017 - 05.2024
Hr/ Office Manager
Best Buy
10.2013 - 03.2017
Store Manager
The Wendy's Company
06.2008 - 10.2013
Macomb Community College
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