Summary
Overview
Work History
Education
Skills
Timeline
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Monica Fritts

Monica Fritts

Madison Heights,MI

Summary

Driven and resourceful operations manager with 17+ years of experience supporting work of high-achieving leaders. Track record helping with both professional and personal needs. Well-organized with excellent multitasking skills and sound judgment with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

17
17
years of professional experience

Work History

Office Manager/Accounting Administrator

Guy Hurley Insurance
05.2024 - 07.2025
  • Managed daily office operations, ensuring efficiency and organization in workflow.
  • Communicated with vendors to manage supplies and maintain inventory levels.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Office Manager/Billing Services Coordinator

HannoshCo
07.2023 - 05.2024
  • Communicated with clients regarding overdue payments and account inquiries.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Coordinated office operations and streamlined administrative processes to enhance productivity.
  • Implemented office supply inventory system, reducing costs through effective procurement strategies.

Operations Manager/Event Manager

World Wide Traders
03.2017 - 05.2024
  • Kept CEO aware of important organizational developments
  • Made company-funded travel arrangements for 10 individuals
  • Responded to client inquiries and complaints
  • Scheduled events and meetings

Executive Administrative Assistant

Rocket Mortgage
08.2020 - 07.2023
  • Worked closely with company leaders to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Prepared and filed documents and collected data to track performance and efficiency.
  • Tracked project performance to analyze successful completion of short- and long-term goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Assistant

Rockbridge Growth Equity
08.2019 - 08.2020
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Scheduled appointments and handled calenders for senior leadership.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.

Hr/ Office Manager

Best Buy
10.2013 - 03.2017
  • Administered policies and procedures such as benefits, recruitment, training/development, employee performance, evaluations/appraisals and exit interviews.
  • Coordinated recruitment effort for all position levels.
  • Hired on 40 OS new hires in one month for Holiday Season.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel

Store Manager

The Wendy's Company
06.2008 - 10.2013
  • Attended workshops, seminars, and other training events to improve management qualities
  • Hired/trained new employees, including selecting seasonal workers to hire on permanently
  • Traveled to stores in area/state to train managers for 4 stores
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

Education

Macomb Community College
Macomb, MI

Skills

  • Administrative support
  • Office management
  • Travel coordination
  • Event planning
  • MS Office
  • QuickBooks
  • Staff management
  • Project management
  • Operations leadership
  • Executive support
  • Scheduling management

Timeline

Office Manager/Accounting Administrator

Guy Hurley Insurance
05.2024 - 07.2025

Office Manager/Billing Services Coordinator

HannoshCo
07.2023 - 05.2024

Executive Administrative Assistant

Rocket Mortgage
08.2020 - 07.2023

Executive Assistant

Rockbridge Growth Equity
08.2019 - 08.2020

Operations Manager/Event Manager

World Wide Traders
03.2017 - 05.2024

Hr/ Office Manager

Best Buy
10.2013 - 03.2017

Store Manager

The Wendy's Company
06.2008 - 10.2013

Macomb Community College