Monica Fuller
Shrewsbury,MA
Summary
Experienced Office Manager and administration professional with 25 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
14
14
years of professional experience
Work History
Office Manager
Safe n Secure Self Storage
West Boylston, MA
11.2019 - Current
- Organized, delegated and monitored daily operations of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Ensured that the storage units were clean and safe for tenants to use.
- Managed accounts receivable by collecting rent payments from tenants in accordance with company policies and procedures.
- Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
- Resolved customer complaints promptly and professionally in order to maintain positive relationships with clients.
- Developed marketing campaigns in order to promote the business and increase occupancy rates at the facility.
- Created reports detailing financial performance, occupancy levels, customer feedback.
- Assisted in the preparation of financial statements and reports as requested by management.
Accounts Payable and Receivable Clerk
LFR
West Boylston, MA
02.2017 - 11.2019
- Verified, coded and entered invoices into accounting software.
- Maintained accurate records of accounts payable and receivable transactions.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
- Resolved invoice issues with vendors in a timely manner.
- Processed payments to vendors via checks or electronic transfers.
- Generated reports detailing accounts receivables status.
- Managed the collection process of outstanding payments from customers.
- Performed daily bank reconciliations of all cash accounts.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Assisted in preparation of financial statements including profit and loss statements, balance sheets.
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
- Monitored loans and accounts payable to confirm payments are current.
Shipping and Receiving Manager
Draco Racing Distribution
Shrewsbury , MA
06.2010 - 01.2019
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Ensured that all customer orders were processed correctly and shipped on time.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Processed vendor payments accurately and efficiently.
- Generated weekly aging reports for management review.
Education
Associate of Arts - Business Administration
Ocean County College
Toms River, NJ05.1994
Skills
- Workforce Management
- Supply Management
- Expense Reporting
- Contract Administration
- Customer Service
- Inventory Control
- Bookkeeping
- Administrative Support
- Human Resources
- Report Preparation
- Account Reconciliation
- Business Development
- Budget Management
- Negotiation and Conflict Resolution
- Order Management
- Shipping and Receiving
Software
- Proficient in Microsoft Word, Excel, Quickbooks and Fishbowl.
References
References available upon request.
Timeline
Office Manager
Safe n Secure Self Storage
11.2019 - Current
Accounts Payable and Receivable Clerk
LFR
02.2017 - 11.2019
Shipping and Receiving Manager
Draco Racing Distribution
06.2010 - 01.2019
Associate of Arts - Business Administration
Ocean County College
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