Monica Gabriel
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Conn's Home Plus-Burleson, TX
06.2023 - Current
- Supporting the Store Manager in the daily business operations of the retail store
- Help coach, and mentor employees
- Responsible for hiring and recruiting new staff to fill positions for store needs
- Assisting with hiring and termination procedures, filing reports and documenting progress
- Monitor and analyze sales performance, implementing strategies to achieve sales goals and increase profitability
- Overseeing the customer experience
- Overseeing the daily operations of the store, making sure it runs smoothly and effectively
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Third Key Manager
Conn's Home Plus-Fort Worth, TX
12.2021 - 05.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Identified areas for improvement in department procedures, resulting in increased productivity and employee satisfaction.
- Completed projects on time and effectively delegating tasks and monitoring progress regularly.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Led effective team by mentoring, coaching and providing assistance to staff.
Sales Associate
Conn's Home Plus-Fort Worth, TX
09.2020 - 11.2021
- Prepared merchandise for sales floor by pricing or tagging
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offering.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Service Representative
Conn's Home Plus-Fort Worth, TX
10.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front End Manager
El Rio Grande Latin Market-Fort Worth, TX
09.2017 - 08.2018
- Maintained strong customer relations and effective customer service standards
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Oversaw cashier operations, bookkeeping, and security
- Coached employees through day-to-day work and complex problems
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in number checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted from cashier to front end manager within a year, demonstrating rapid growth in leadership abilities and operational knowledge.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High school diploma -
Trimble Technical High School
Fort Worth, TX06.2018
Skills
- Planograms
- Inventory Control
- Retail Management
- Bookkeeping
- Pricing
- Retail Sales
- Microsoft Excel
- Merchandising
- Loss Prevention
- Sales
- Supervising Experience
- Cash Handling
- Sales Management
- Upselling
- Office Management
- POS
- Financial Report Writing
- Profit & Loss
- Research
- Customer Service
- Retail Operations
- Team motivation
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Staff Development
- Sales Growth
- Product and service knowledge
- Compliance understanding
- Policy Enforcement
- Orientation and training
- Employee Performance Evaluations
- Schedule oversight
- Negotiation
- Product branding
- Computer Skills
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Time Management
- Organizational Skills
- Active Listening
- Goal Setting
- Work Planning and Prioritization
- Professional and Courteous
- Managing Operations and Efficiency
- Excellent Communication
- Good Judgment
- Business Analysis and Reporting
- Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Conn's Home Plus-Burleson, TX
06.2023 - Current
Third Key Manager
Conn's Home Plus-Fort Worth, TX
12.2021 - 05.2023
Sales Associate
Conn's Home Plus-Fort Worth, TX
09.2020 - 11.2021
Customer Service Representative
Conn's Home Plus-Fort Worth, TX
10.2019 - 08.2020
Front End Manager
El Rio Grande Latin Market-Fort Worth, TX
09.2017 - 08.2018
High school diploma -
Trimble Technical High School
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