Monica Gadson

•Researched, reconciled, and resolved funding and accounting discrepancies across company's cash GLs using Blackline and Excel.

•Completed daily cash position report for LightStream subsidiary, ensuring accurate financial tracking.

•Initiated and approved loan funding wires to expedite financial operations.
•Provided ad-hoc and monthly reporting for Florida Document Stamp and Lockbox.
•Participated in merging and consolidating company-wide accounting system from Oracle to SAP while providing ongoing support.
•Executed batch and system processes to update loans efficiently.
•Uploaded daily journal entries into Oracle and SAP for account adjustments.
•Coordinated with internal auditors and risk management partners with compliance and controls, including SOX.
•Collaborated with cross-functional teams to enhance financial and reconciliation accuracy.
•Investigated and resolved billing issues to maximize operational efficiencies.
•Created and updated policy and procedures manuals for banking processes.
•Provided training to teammates on accounting principles and procedures and software use.

•Supported accounting processes for newly implemented DDA product as a project team member.

•Resolved high-volume inbound calls and emails regarding loan balances, payment schedules, and application statuses with professionalism and accuracy.

•Served as a team lead for escalated issues and resolutions.
•Trained and mentored new associates. •Reduced loan onboarding time and improved overall team accuracy on servicing tasks.
•Assisted clients with online loan applications, by enhancing completion rates and customer satisfaction.

•Verified and released liens on paid off automobiles loans in VINtek.

•Accessed and corrected credit report claims and disputes in e-OSCAR.

• Processed incoming loan and credit card payments for consumer loans.
• Supported operations and contributed to credit union growth by evaluating and onboarding membership packets.
• Responded to emails and fielded incoming calls as part of the member services team, ensuring prompt resolution of inquiries and issues.

• Supported credit union's call center with a high volume of incoming phone calls to resolve member issues with account transactions and adjustments.
• Assisted in cross-selling credit union products such as checking accounts and credit cards to members and exceeded goals by at least 25%.
• Handled member inquiries regarding transfers, payments, and online banking, achieving high first-call resolution rates.

• Managed daily banking transactions, cash handling, and customer service, while supporting a major bank conversion initiative.
• Processed high-volume customer transactions such as deposits, withdrawals, and wire transfers in compliance with bank policies and procedures.
• Assisted service manager with ATM replenishment, deposit processing, and compliance tasks.
• Supported the conversion from Wachovia to Wells Fargo conversion, training branch staff in Florida on new systems, customer experience standards, and sales expectations.