Monica Garcia
Pasco,WA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
16
16
years of professional experience
Work History
Receptionist
Wine Country Family Dental
11.2015 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Hygiene Assistant
West Richland Family Dental
09.2013 - 11.2015
- Administered routine dental hygiene procedures and treatments.
- Arranged and organized dental equipment and instrumentation according to guidelines established by .
- Prepared procedure rooms and tray setups for hygienists
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient for x-rays and gathered x-ray films.
Material Supervisor
SK Foods
01.2008 - 06.2008
- Pulled, verified and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Inventory
Manager
Wendy's
05.2001 - 01.2008
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Cash management
- Create schedules
Education
Dental Assistant
Charter College
Pasco, Wa08.2012
High School Diploma -
Pierce High School
Arbuckle06.1999
Skills
- Telephone Skills
- Verbal and Written Communication
- Time Management
- Patient Check-In
- Reminder Calls
- Appointment Booking
- Appointment Confirmation
- Answer Telephone Calls
Languages
Spanish
Timeline
Receptionist
Wine Country Family Dental
11.2015 - Current
Hygiene Assistant
West Richland Family Dental
09.2013 - 11.2015
Material Supervisor
SK Foods
01.2008 - 06.2008
Manager
Wendy's
05.2001 - 01.2008
Dental Assistant
Charter College
High School Diploma -
Pierce High School
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