Monica Garcia
Crown Point,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant Student
St John Dental School
04.2023 - 07.2023
- Dental procedures for oral examination and routine restoration
- Fabricate bleach trays; temporary crowns
- Case study models
- Digital FMX
- Dentrix Software
- Digital Charting
- Sterilization
Customer Service Representative
Trucadence
09.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Interacted with customers by phone, email or in-person to provide information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Representative
Coyne Veterinary Center
04.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times
Associate
Amazon
09.2019 - 02.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
High School Diploma -
Lowell Senior High School
Lowell, IN06.2011
Skills
- Interpersonal Communication
- Willingness to learn
- Organizational Skills
- Strong work ethic
- Ability to multitask
- Timeliness
- Customer service skills
Certification
Provis
Timeline
Dental Assistant Student
St John Dental School
04.2023 - 07.2023
Customer Service Representative
Trucadence
09.2022 - 02.2023
Customer Service Representative
Coyne Veterinary Center
04.2022 - 09.2022
Associate
Amazon
09.2019 - 02.2022
High School Diploma -
Lowell Senior High School
Provis
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