Summary
Overview
Work History
Education
Skills
Timeline
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Monica Garcia

Winter Park,Fl

Summary

Skilled at overseeing schedules, managing compliance, and completing financial transactions. Excellent project management, problem-solving and organizational skills.

Overview

9
9
years of professional experience

Work History

Client Advocate

Morgan & Morgan Law Firm
06.2023 - Current
  • Monitors, tracks, and conveys important patient information to case staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Health Benefits Advisor

Independent
02.2023 - Current
  • Successfully offers and promotes company products to individuals.
  • Develops ongoing, profitable relationships with clients, meeting or exceeding monthly sales goals while continually maintaining professional image of agency.
  • Maintains up-to-date knowledge of industry trends and changes in legislation affecting health benefits, ensuring accurate guidance for clients.
  • Lias between clients and insurance companies to resolve problems involving access, payment of bills and eligibility issues concerning medical care.

Franchise Development Manager

Asurion
05.2021 - 12.2022


  • Created and designed floor blueprints using the Sketchup software.
  • Successfully launched new franchises through comprehensive training programs, site selection assistance, and pre-opening support services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Fostered strong relationships with key stakeholders to ensure successful partnerships and collaboration.

Project Manager

Asurion
06.2019 - 05.2021


  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Assistant Manager

Wawa
02.2017 - 06.2019
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed detailed plans based on broad guidance and direction.

Shift Manager

Checkers
01.2015 - 01.2017
  • Developed and implemented strategies to improve restaurant sales and profitability
  • Trained and mentored new employees to maximize team performance.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Excelled in every store position and regularly backed up front-line staff.

Education

Bachelor of Science - Forensic Psychology

Southern New Hampshire University
05.2026

Skills

  • Leadership and team management
  • Strategic planning and execution
  • Project management
  • Performance management
  • Budgeting and financial analysis
  • Communication and cross-team collaboration

Timeline

Client Advocate

Morgan & Morgan Law Firm
06.2023 - Current

Health Benefits Advisor

Independent
02.2023 - Current

Franchise Development Manager

Asurion
05.2021 - 12.2022

Project Manager

Asurion
06.2019 - 05.2021

Assistant Manager

Wawa
02.2017 - 06.2019

Shift Manager

Checkers
01.2015 - 01.2017

Bachelor of Science - Forensic Psychology

Southern New Hampshire University

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Monica Garcia