MONICA GARCIA-RAMIREZ
Chevy Chase,MD
Summary
With an International Business Degree, I am a proactive leader known for my responsibility, honesty, sociability, and team collaboration skills. I excel in fast problem-solving, thanks to my quick learning ability. My extensive training includes commercial and negotiation skills, customer service, and administrative tasks. I am characterized by strong ethical values, motivation to achieve goals, and exceptional communication abilities. My skills encompass scheduling and planning, organizational abilities, budgeting and finance, customer service, inventory management, physical strength, budget control, English fluency, teamwork, schedule management, personal assistance, and public speaking.
Overview
9
9
years of professional experience
Work History
Housekeeping Manager
Home 2 Suite Hotel
Woodbridge , VA
2023.04 - Current
- Implemented cost-saving measures to reduce operating expenses.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Performed quality control inspections for guest rooms and public areas.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Collaborated with other departments on various projects as needed.
- Provided support during special events such as conferences or conventions when necessary.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Maintained accurate records of supplies and equipment inventory.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Established cleaning standards for all departments within the hotel property.
- Investigated incidents involving guests or employees that occurred within the hotel premises.
- Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Coordinated maintenance activities with outside contractors as required.
- Ensured compliance with safety regulations and health codes.
- Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
- Resolved customer complaints in a timely manner.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Verified each completed room against standard plans to maintain consistency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Practiced safe work habits and wore protective safety equipment.
- Prepared work schedules for associates to promote proper staffing levels.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Swept and damp-mopped private stairways and hallways.
- Reported damage or theft of hotel property to management.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Delegated work to staff, setting priorities and goals.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Explained goals and expectations required of trainees.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Housekeeping Inspector
Holiday Inn
Williamsburg , VA
2022.03 - 2023.03
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
- Provided feedback on performance evaluations for members of the housekeeping team.
- Compiled reports outlining inspection results for management review.
- Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
- Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Demonstrated knowledge of emergency response procedures in case of accidents or injuries.
- Followed up on corrective action plans implemented after previous inspections.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Recognized outstanding customer service provided by members of the housekeeping team.
- Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Performed periodic deep cleans throughout the facility as needed.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Provided guidance and direction to housekeeping staff on cleaning techniques and methods.
- Audited daily logs completed by each member of the housekeeping team.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Managed team of employees, daily progress reports and overall project planning.
- Verified that all lost items were accounted for in accordance with established procedures.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Communicated with maintenance team on damages to repair.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Established and enforced procedures and work standards, promoting team performance and safety.
Au Pair
Au Pair in America
Chevy Chase , Maryland
2020.03 - 2022.03
- Monitored sleeping schedules of the children while they napped or slept overnight.
- Facilitated communication between parents and kids when needed.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Participated in family events such as birthday parties or holidays celebrations.
- Encouraged healthy habits like brushing teeth before bedtime.
- Created nutritious meals according to dietary guidelines set by parents.
- Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Provided transportation to school, extracurricular activities, and other appointments.
- Adhered to specific instructions from parents regarding discipline techniques.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Attended meetings with school personnel when necessary to discuss any issues related to child's performance or behavior.
- Maintained a safe environment in the home by monitoring visitors and adhering to household rules.
- Assisted with homework assignments and tutoring sessions.
- Organized playdates and activities for the children, ensuring their safety at all times.
- Prepared daily reports on the children's progress which were sent to parents on a weekly basis.
- Provided support for special needs children if required following an individual plan created by medical professionals.
- Researched new ideas for outdoor activities which could be used during free time with the kids.
- Engaged with the children during leisure time by playing board games or reading books together.
- Helped children develop social skills through positive reinforcement of behavior.
- Secured indoor and outdoor premises to protect children.
- Supported household operations by completing laundry, cooking meals and performing light cleaning.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
- Enforced rules to teach good manners and maintain safe environment.
- Employed positive guidance strategies to encourage children and improve behavior.
- Bathed and dressed children, teaching grooming, and hygiene.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Helped with homework, studying and reading to enhance learning.
- Maintained organized and clean children's areas.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Provided safe transportation to and from activities and events.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Researched food allergies to understand and provide care and oversight.
- Collaborated with parents to establish and adjust behavior management strategies.
- Conducted nightly routines including bathing, story-time, and ensuring children are ready for bed.
- Assisted children with completing homework and special assignments to improve academic performance.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Transported children to and from school, extra-curricular activities and play-dates.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Developed creative and educational games to stimulate cognitive and emotional growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Administered first aid and medication as needed, ensuring child safety and well-being.
- Transported children to and from school, appointments, and recreational activities.
- Coordinated playdates and social interactions to encourage positive social development.
- Provided guidance and discipline in line with parental values and expectations.
- Assisted with homework and educational activities to support academic achievement.
- Maintained cleanliness and organization of children's living spaces and play areas.
- Negotiated conflicts among children, teaching problem-solving and communication skills.
- Facilitated outdoor and physical activities to promote healthy lifestyles.
- Kept detailed daily logs and reports for parents on children's progress and activities.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Accompanied family on trips, providing consistent care and maintaining routines.
- Monitored children's behavior and reported concerns and milestones to parents.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Implemented daily routines to foster a structured and nurturing environment.
- Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Regulated children's schedules to balance rest, learning and play.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Engaged in educational activities like reading and crafts to encourage learning and creativity.
- Managed daily schedules for multiple children, ensuring timely attendance at school and extracurricular activities.
- Supported children with special needs, adapting activities to meet individual requirements.
- Provided direct-care services for children of varying ages.
- Took children to and from school and extra-curricular activities.
- Ensured physical and social well-being of each child.
- Tutored children in multiple school subjects to boost educational performance.
- Led hands-on activities consistent with child's interests and skills.
- Met and communicated regularly with parents to discuss children's activities and development.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Traveled with family to help with vacation activities and childcare.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Customer Behavior Analytic
Telefonica Movistar
Ibague , Tolima
2018.11 - 2019.11
- Provided customer service by answering product and service related questions.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Identified opportunities for cross-selling additional products or services.
- Assisted in the development of marketing strategies for products and services.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Participated in training sessions designed to improve overall job performance.
- Conducted market research to better understand customer needs and preferences.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Performed administrative tasks such as filing documents and updating records.
- Tracked inventory levels and ordered supplies as needed.
- Greeted customers and responded to inquiries in a timely manner.
- Utilized broad knowledge to recommend solutions to potential customers.
- Established relationships with existing customers to promote new product or service opportunities.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Collaborated with the marketing team to develop promotional materials and campaigns.
- Participated in trade shows and conferences to represent the company, network, and generate leads.
- Developed proposals and quotes for clients based on their specific requirements.
- Coordinated with logistics and supply chain teams to ensure timely delivery of products.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Answered questions and resolved concerns for customer support.
- Built relationships, earning client trust through listening to drive sales.
- Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Processed customer orders and collected payment information.
- Utilized CRM software to track customer interactions, sales, and progress towards targets.
- Achieved sales targets through effective negotiation and closing techniques.
- Managed a territory, planning and organizing daily work schedule to call on existing or potential sales outlets.
- Developed and maintained relationships with key accounts, resulting in increased sales and long-term partnerships.
- Provided feedback to product development teams based on customer needs and market trends.
- Implemented customer retention strategies to minimize turnover and build loyalty.
- Conducted market research to identify potential clients and areas for expansion.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Conducted product demonstrations to prospective clients, highlighting features and benefits tailored to their needs.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Compiled and analyzed sales data to identify trends and opportunities for growth.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed key performance indicators to identify effective strategies.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
Sales Representative Manager
Discover travel agency
Ibague , Tolima
2017.10 - 2019.01
- Managed client contracts ensuring compliance with terms of agreement.
- Established performance standards for sales team members and monitored their progress against those goals.
- Collaborated with cross-functional teams to develop promotional materials.
- Generated leads through cold calling prospective clients.
- Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
- Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
- Conducted market research to identify industry trends, competitive landscape, and customer needs.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Ensured adherence to company policies regarding pricing structures and payment terms.
- Resolved conflicts between customers and company representatives.
- Identified potential customers and developed relationships with them.
- Analyzed sales data to identify opportunities for improvement in processes and procedures.
- Organized trade shows, conferences, events, seminars, webinars. to promote products or services.
- Prepared monthly reports that tracked sales performance versus budget expectations.
- Created and maintained customer databases to track account activities.
- Negotiated pricing agreements with vendors while maintaining profitability targets.
- Developed comprehensive sales plans that included short-term goals and long-term objectives.
- Developed and implemented sales strategies to reach key accounts.
- Built strong relationships with key stakeholders within target markets.
- Monitored competitor's activities in order to stay ahead of the competition.
- Developed and implemented sales strategies to increase customer base and market share.
- Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
- Researched new business opportunities by evaluating potential customers' previous buying habits.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Oversaw regional and local sales managers and staff.
- Conducted market research and reported on competitors.
- Directed and coordinated products, services and sales activities.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
Commercial Insurance Advisor
Seguros Bolivar
Ibague , Tolima
2015.05 - 2017.09
- Advised customers on how to minimize risk exposure through proper use of available policy options.
- Conducted reviews of clients' existing coverage and provided recommendations for improvement.
- Monitored regulatory developments affecting the commercial insurance marketplace.
- Assisted in resolving disputes between insurers and policyholders when needed.
- Collaborated with underwriters to develop customized coverage plans for clients based on their specific needs.
- Performed periodic audits of customer accounts to identify any discrepancies or inaccuracies in billing or payments made.
- Created marketing materials including brochures, flyers and other promotional items related to commercial insurance services.
- Developed client risk management strategies to reduce potential losses from commercial insurance policies.
- Maintained detailed records of client information, policy renewals and claims data.
- Provided technical advice regarding complex coverages such as property, liability, workers compensation, auto and marine.
- Researched and analyzed industry trends, emerging risks and best practices related to commercial insurance policies.
- Participated in networking events with members of the insurance community in order to increase visibility within the industry.
- Evaluated applications for accuracy prior to submission for processing.
- Responded promptly to customer inquiries about policy changes or claims processes.
- Assisted in the preparation of renewal proposals, presentations and other documents related to commercial insurance products.
- Analyzed financial statements for prospective customers to determine appropriate levels of coverage for their business operations.
- Managed the implementation of new coverages by ensuring that all necessary paperwork is completed accurately and timely.
- Presented educational seminars at local businesses regarding various aspects of commercial insurance products.
- Negotiated with carriers on behalf of clients to ensure competitive pricing and terms on new or renewed policies.
- Ensured compliance with applicable state laws governing the sale and servicing of commercial policies.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Developed life insurance and commercial insurance leads to meet monthly sales targets.
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Worked with insurance carriers to solve problems with coverage and payments.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Developed appropriate quotes based on risk information.
- Sought out new clients and developed clientele by networking to find new customers.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Leveraged industry trends to shape solutions and approaches.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Achieved repeat business and referrals through personalized services.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Education
Marketing Management Specialization - Marketing
University Of Rosario
Bogota Colombia2018-06
Bachelor of Science - International Business
Unified Corporation of Higher Education CUN
Ibague Tolima-Colombia2015-12
Skills
- Customer Relationship Management
- Payroll Administration
- Document Control
- Department coordination
- Performance Improvements
- Supervisory skills
- Task Delegation
- Employee evaluations
- Work Prioritization
- Budget Administration
- Health and safety compliance
- Guest Relations
- Payroll understanding
- Staff Scheduling
- Performance Evaluation
- Quality Assurance
- Staff Training and Development
- Scheduling and Planning
- Organizational abilities
- Budgeting and finance
- Customer Service
- Supply Inventory Management
- Exceptional communicator
- Physically strong
- Budget Control
- English language fluency
- Teamwork
- Schedule Management
- Personal Assistance
- Public Speaking
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Housekeeping Manager
Home 2 Suite Hotel
2023.04 - Current
Housekeeping Inspector
Holiday Inn
2022.03 - 2023.03
Au Pair
Au Pair in America
2020.03 - 2022.03
Customer Behavior Analytic
Telefonica Movistar
2018.11 - 2019.11
Sales Representative Manager
Discover travel agency
2017.10 - 2019.01
Commercial Insurance Advisor
Seguros Bolivar
2015.05 - 2017.09
Marketing Management Specialization - Marketing
University Of Rosario
Bachelor of Science - International Business
Unified Corporation of Higher Education CUN
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