Monica Garcia Manriquez
San Diego,CA
Summary
Experienced in office administration with a strong ability to manage daily operations and ensure smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Possesses knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
12
12
years of professional experience
Work History
Office Manager
Home Guard Pest Control
07.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Strong organizational and multitasking skills with the ability to prioritize effectively.
- Excellent communication and interpersonal skills when talking to employees and customers.
Administrative Assistant
10X Academy Foundation
05.2022 - 05.2024
- Taught Intro to Automotive Maintenance, Woodworking and Cooking to middle school students as an elective.
- Managed the School Director and Dean of Students schedule, team meetings and provide follow-ups.
- Managed school events involving students and parents.
- Supported the School Director and Dean of students in managing and resolving administrative issues.
- Managed incoming and outgoing calls, letters, emails and packages.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among teachers.
Operations/Administrative Assistant
MEK Enterprises
07.2021 - 05.2022
- Managed and created schedules, sequences, and assignments for work contracts based on work priority, the quantity of equipment, and the skill of personnel.
- Coordinated with the Manager to schedule team meetings and provide follow-ups.
- Supported the Operations Manager in managing and resolving operational issues.
- Stored, filed, and retrieved corporate documents and reports as and when needed.
- Order, store, and organize all office supplies.
- Manage incoming and outgoing letters, emails and packages.
- Perform general office administrative and clerical duties.
Assistant Manager
VALVOLINE INSTANT OIL CHANGE
11.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted or arranged for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
- Counseled employees about work-related issues and assisted employees in correcting job-skill deficiencies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Insurance Agent
AMERICAN ADVENTURE INSURANCE
11.2017 - 10.2018
- Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, and recreational units.
- Called on policyholders to deliver and explain policy, analyze insurance programs, suggest additions or changes, or change beneficiaries.
- Ensured those policy requirements were fulfilled, including any necessary changes and the completion of appropriate forms.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Responded to customer calls swiftly to resolve issues and answer questions.
Manager and Trainer
AUTOZONE
08.2015 - 03.2020
- Resolve customer complaints regarding sales and service.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine the focus of sales efforts.
- Offer specific training programs to help workers maintain or improve job skills.
- Organized, created and obtained training procedure manuals, guides, and course materials such as handouts and visual materials.
- Taught new team members correct procedures for all areas of operations.
Trainer
LAZY DOG RESTAURANT AND BAR
01.2014 - 10.2015
- Monitor, evaluate, or record training activities or program effectiveness.
- Offer specific training programs to help workers maintain or improve job skills.
- Develop alternative training methods if expected improvements are not seen.
- Organize, develop, and obtain training procedure manuals, guides, and course materials such as handouts and visual materials.
- Reason I left: better opportunities
Manager
LITTLE CAESARS
07.2013 - 01.2014
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Maintain food and equipment inventories, and keep inventory records.
- Establish standards for personnel performance and customer service.
- Reason I left: better opportunities
Education
Bachelor of Arts - Sociology
CALIFORNIA STATE UNIVERSITY OF SAN MARCOS
SAN MARCOS, CAAssociate of Science - Sociology
MIRAMAR COMMUNITY COLLEGE
SAN DIEGO, CA01.2021
Associate in Arts (A.A.) - Sociology
VENTURA COLLEGE
VENTURA, CA01.2018
Skills
- Bilingual- Spanish
- Leadership
- Communications
- Organization
- Time Management
- Multitasking
- Problems solving
- Microsoft and Apple Software
- Scheduling
- Customer Service
- Office management
- Bookkeeping
Timeline
Office Manager
Home Guard Pest Control
07.2024 - Current
Administrative Assistant
10X Academy Foundation
05.2022 - 05.2024
Operations/Administrative Assistant
MEK Enterprises
07.2021 - 05.2022
Assistant Manager
VALVOLINE INSTANT OIL CHANGE
11.2019 - 07.2021
Insurance Agent
AMERICAN ADVENTURE INSURANCE
11.2017 - 10.2018
Manager and Trainer
AUTOZONE
08.2015 - 03.2020
Trainer
LAZY DOG RESTAURANT AND BAR
01.2014 - 10.2015
Manager
LITTLE CAESARS
07.2013 - 01.2014
Associate in Arts (A.A.) - Sociology
VENTURA COLLEGE
Bachelor of Arts - Sociology
CALIFORNIA STATE UNIVERSITY OF SAN MARCOS
Associate of Science - Sociology
MIRAMAR COMMUNITY COLLEGE
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