Monica Gateley
Woodland Hills,CA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
30
30
years of professional experience
Work History
Manager on Duty
Louise's Trattoria
07.2013 - 03.2020
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor/PBX Operator
Dreamcatcher, INC
06.1990 - 05.2012
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Office Assistant
Conry Design
02.2006 - 09.2008
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
No Degree - Clinical Child Psychology/Development
Santa Monica College
Santa Monica, CAHigh School Diploma -
Santa Monica High School
Santa Monica, CA06.1988
Skills
- Effective communication
- Delegation capabilities
- Policy enforcement
- Employee engagement
- Inventory management
- Performance evaluation
- Customer service focus
- Operations Management
- Schedule Development
- Staff training and development
- Customer Service
- Professional and Courteous
Timeline
Manager on Duty
Louise's Trattoria
07.2013 - 03.2020
Office Assistant
Conry Design
02.2006 - 09.2008
Supervisor/PBX Operator
Dreamcatcher, INC
06.1990 - 05.2012
No Degree - Clinical Child Psychology/Development
Santa Monica College
High School Diploma -
Santa Monica High School