Summary
Overview
Work History
Education
Skills
Timeline
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Monica Giron

Dickinson,TX

Summary

Effective team leader with diverse background in retail management and customer service. Skilled at building relationships with customers, employees, and senior management. Dedicated to creating an atmosphere of collaboration and performance excellence to provide every customer exceptional experiences and promote brand loyalty.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Coach
Texas City, TX
09.2018 - Current
  • Support Store Manager with hiring, training, and developing staff of 25 to 40 associates.
  • Supervise and evaluate sales associates and operational support, enabling them to improve skills, achieve daily objectives and enhance efficiency.
  • Coach sales associates in product specifications, sales incentives and selling techniques, and client relations in order to drive traffic and retain local clientele.
  • Resolve customer concerns, working with Store Manager to increase customer experience surveys to 96% overall satisfaction, maintaining top score in Houston district.

Store Manager

Vans Footwear
Sugar Land, TX
03.2018 - 09.2018
  • Managed team of 20 employees in fast-paced environment through proactive communication and positive feedback.
  • Focused on employee development and recognition to create store known for excellent customer service, and increased annual sales by 55%.
  • Store rated second highest for customer experience surveys in Houston district with satisfaction of 90% or higher.

Store Director

J Crew
Texas City, TX
07.2014 - 02.2018
  • Managed team of 13 sales associates and actively developed staff, leading to three internal promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Achieved top performance in Houston market for customer service standards and received most customer compliments.
  • Maintained operational efficiency with proactive oversight and corrections. Partnered with District Manager to ensure new company initiatives were executed effectively while providing feedback.

Operations Manager

Old Navy
Pasadena, TX
09.2013 - 07.2014
  • Improved store operations to meet compliance audits and maintain safe environment. Partnered with Loss Prevention Agents to actively minimize loss.
  • Successfully brought store compliance audits from failing score to passing with 90% or higher.
  • Implemented shrink reduction training for store staff and provided continued support, reducing store inventory shortage from -3.21% to -1.77%.

Assistant Manager

Gap Inc Specialty Store
Houston, TX
02.2007 - 07.2013
  • Managed visual merchandising and sales teams at multiple locations in Houston district.
  • Partnered closely with store, district, and regional managers to ensure seamless execution of store's merchandising standards.
  • Successfully transitioned Houston Galleria Gap Body store into company’s only Baby and Maternity Specialty store, achieving 69% lift in annual sales.
  • Assessed job applications and made hiring recommendations to bring in top talent. Assisted store manager with hiring, training, and annual performance assessments.

Education

Some College (No Degree) - Liberal Arts And General Studies

San Jacinto College
Pearland, TX

Skills

  • Leadership
  • Training and Development
  • Effective Communication
  • Retail Operations
  • Client Centered Services
  • Conflict Resolution
  • Shrink Reduction
  • Attention to Detail
  • Collaborative
  • Analytical

Timeline

Assistant Store Manager

Coach
09.2018 - Current

Store Manager

Vans Footwear
03.2018 - 09.2018

Store Director

J Crew
07.2014 - 02.2018

Operations Manager

Old Navy
09.2013 - 07.2014

Assistant Manager

Gap Inc Specialty Store
02.2007 - 07.2013

Some College (No Degree) - Liberal Arts And General Studies

San Jacinto College

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Monica Giron