Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MONICA GOMEZ

FLORIDA CITY,FL

Summary

Permitting professional with robust background in regulatory compliance and permit coordination. Proven ability to streamline permit processes, ensuring timely approvals and fostering strong relationships with municipal authorities. Renowned for collaborative capabilities and adaptability in dynamic environments.

Experienced with permit coordination, ensuring regulatory compliance and timely approvals. Utilizes strong organizational skills and attention to detail to manage multiple projects effectively. Track record of fostering positive relationships with regulatory agencies and stakeholders.

Fantastic at using Excel, Windows, Microsoft Office and more for data entry and analysis. Excellent multitasking and applying real-world solutions to long-term licensing issues.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic Airbnb Host with a proven track record at SelfServePlatform, excelling in guest relations and property management. Achieved SuperHost status by enhancing guest experiences through exceptional communication and strategic pricing. Skilled in conflict resolution and maintaining high cleaning standards, fostering repeat business and positive reviews.

Professional hospitality worker with strong background in managing short-term rental properties. Known for maintaining high standards and delivering exceptional guest experiences. Focused on team collaboration and adapting to changing needs, while showcasing effective problem-solving and customer service skills.

Overview

19
19
years of professional experience

Work History

Airbnb Host

SelfServePlatform
12.2022 - Current
  • Managed guest communications and inquiries, ensuring prompt responses and high satisfaction levels.
  • Coordinated bookings and reservations, optimizing occupancy rates through effective scheduling.
  • Implemented property maintenance schedules, enhancing overall guest experience and safety standards.
  • Developed personalized welcome materials, improving guest engagement and local area awareness.
  • Analyzed guest feedback to identify improvement areas, driving enhancements in service delivery.
  • Led initiatives to streamline check-in processes, reducing wait times and improving operational efficiency.
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Maintained high occupancy rates through effective marketing strategies on various online platforms.
  • Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
  • Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Established positive relationships with neighbors and local businesses to promote goodwill within the community.
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • I got my SuperHost from month 3 by first managing 2 units, then 3 and 4th until present and have maintained it all these years through my review scores.

Permit Coordinator and Team Lead

ENTRUST Solutions Group
03.2013 - Current
  • Coordinated permit applications, ensuring compliance with local, state, and federal regulations.
  • Streamlined document submission processes to enhance efficiency and reduce turnaround times.
  • Collaborated with project managers to identify permitting requirements for various projects.
  • Maintained detailed records of permits, tracking expiration dates and renewal requirements.
  • Developed and implemented best practices for permit management across multiple projects.
  • Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
  • Streamlined permit processes by coordinating with multiple departments and agencies.
  • Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.
  • Liaised with various internal departments such as engineering, planning, and legal teams – contributing towards seamless cross-functional collaboration.
  • Evaluated current processes regularly for optimization opportunities that improved overall efficiency.
  • Collaborated with other team members to develop strategies for overcoming permitting obstacles.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Mentored junior team members, fostering skill development and ensuring knowledge transfer.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Managed permit application submissions, resulting in faster approval times for clients.
  • Expedited permit approvals by effectively communicating project details to relevant authorities.
  • Performed routine data entry or document management.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.

Permit Coordinator and Permit Runner

Protection 1 Security Solutions
02.2007 - 05.2011
  • Assisted in preparing and organizing permit applications for timely submission.
  • Coordinated communication between applicants and regulatory agencies to ensure compliance.
  • Maintained accurate records of permit statuses and documentation requirements.
  • Learned regulations and procedures for various types of permits to provide informed support.
  • Supported project managers by tracking deadlines and follow-up tasks related to permitting processes.
  • Developed familiarity with relevant software for document management and tracking permits.
  • Managed permit application submissions, resulting in faster approval times for clients.
  • Contributed to improving workflow efficiency by identifying areas for process enhancement in permit coordination.
  • Resolved permitting issues promptly, minimizing delays for construction projects.
  • Expedited permit approvals by effectively communicating project details to relevant authorities.
  • Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.
  • Performed routine data entry or document management.
  • Updated operational records or licensing information using computer terminals.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Organized and maintained records of submitted permits and approvals.
  • Managed scheduling for permit pickups and deliveries efficiently.
  • Demonstrated strong attention to detail while reviewing complex documents, minimizing errors during the submission process.
  • Managed multiple permit applications simultaneously, ensuring accurate documentation and timely submissions for all projects.

Education

Some College (No Degree) - English-as-a-Second-Language Education

Miami Dade Community College
Miami, FL
01-2000

High School Diploma -

Beneficiencia High School
Santiago De Cuba, Cuba
06-1994

Skills

  • Strong organization
  • Booking management
  • Effective problem solving
  • Exceptional communication
  • Interior design
  • Guest relations
  • Property management
  • Calendar scheduling
  • Maintenance coordination
  • Social media promotion
  • Superb hospitality
  • Cleaning standards
  • Guest relations management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Teamwork and leadership
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking ability
  • Reliability
  • Excellent communication
  • Computer skills
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Guest experiences
  • Guest services
  • Relationship building
  • Microsoft office proficiency
  • Public relations
  • Task prioritization
  • Work Planning and Prioritization
  • Room inspections
  • Self motivation
  • Conflict resolution
  • Interpersonal skills
  • Property maintenance
  • Goal setting
  • Professionalism
  • Guest accommodations
  • Interpersonal communication
  • Strategic planning
  • MS office
  • Payment processing
  • Continuous improvement
  • Time management abilities
  • Adaptability
  • Written communication
  • Quality assurance
  • Guest registration
  • Crisis management
  • Facility management
  • Financial reporting
  • Problem-solving aptitude
  • Pricing strategy
  • Tech-savviness
  • Teamwork
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Airbnb Host

SelfServePlatform
12.2022 - Current

Permit Coordinator and Team Lead

ENTRUST Solutions Group
03.2013 - Current

Permit Coordinator and Permit Runner

Protection 1 Security Solutions
02.2007 - 05.2011

Some College (No Degree) - English-as-a-Second-Language Education

Miami Dade Community College

High School Diploma -

Beneficiencia High School