Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Gonzalez

Fresno,CA

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 7 years.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

California Heart & Medical Assosicates
04.2022 - Current
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims and payments.
  • Helped patients complete necessary medical forms and documentation.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Supported office staff and operational requirements with administrative tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered phone calls and messages for three-physician Cardiology medical facility, scheduling appointments, and handling patient inquiries.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Prepared and processed patient referrals and transfer requests.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Medical Receptionist

Fresno Medical Center
09.2021 - 04.2022
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.

Receptionist

West Coast Tires & Wheels
01.2021 - 09.2021
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Organized, maintained and updated information in computer databases.

Cashier

Marshalls
10.2017 - 11.2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Increased sales by suggesting specific complementary items to customers.

Receptionist

WestCoast Tires & Wheels
01.2010 - 09.2017
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.
  • Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
  • Greeted and directed visitors to appropriate personnel and answered average of 85 calls and emails daily.
  • Drafted professional business communication and answered phone calls and emails.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Documented and routed business correspondence to manage office paperwork.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.

Medical Receptionist

Spine & Orthopedic Medical Center
01.2006 - 10.2009
  • Entered insurance, demographics and health history into patient database.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Informed patients of financial responsibilities prior to rendering services.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions.

Teller

ACE Cash Express
11.2002 - 11.2004
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Completed monthly audits and managed overdraft reports.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Researched account information regarding loans and deposits.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Education

Alert Medical
Clovis, Ca.
11.2021

Central Learning Adult School Site
06.2000

Skills

  • Customer Service (10 years)
  • Team Member (10 years)
  • Word Processing (6 years)
  • Retail Sales (10 years)
  • Medical Receptionist
  • Multi-line Phone Systems
  • Medical Office Experience
  • Medical Scheduling
  • Medical Billing
  • Front Desk Operations

Timeline

Medical Receptionist

California Heart & Medical Assosicates
04.2022 - Current

Medical Receptionist

Fresno Medical Center
09.2021 - 04.2022

Receptionist

West Coast Tires & Wheels
01.2021 - 09.2021

Cashier

Marshalls
10.2017 - 11.2019

Receptionist

WestCoast Tires & Wheels
01.2010 - 09.2017

Medical Receptionist

Spine & Orthopedic Medical Center
01.2006 - 10.2009

Teller

ACE Cash Express
11.2002 - 11.2004

Alert Medical

Central Learning Adult School Site

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Monica Gonzalez