Monica Gonzalez
Las Vegas,NV
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
23
23
years of professional experience
Work History
Administrative Assistant/Client Service Assistant
Financial Services and Investment Corp. of Nevada
LAS VEGAS, NV
01.2013 - 07.2024
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Provided excellent customer service to clients by answering inquiries, responding to requests and resolving issues in a timely manner.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Developed positive relationships with clients through effective communication via phone, email, and in-person meetings.
Administrative Assistant
Nevada Benefits Corporation
LAS VEGAS, NV
10.2012 - 04.2017
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Conducted research on various topics as requested by management.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Portfolio Administrator
Affordable Housing Corporation of Lake County
Libertyville, IL
08.2011 - 06.2012
- Serviced over 200 Loan Portfolios
- Processed loan requests promptly and efficiently according to established procedures.
- Managed and updated client databases to ensure accuracy of contact and loan information.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
Administrative Clerk/Site Representative
Central Texas College
Okinawa, Japan
06.2009 - 05.2010
- Provided information and assistance to students regarding available services or products
- Maintained stock of student materials
- Performed data entry duties to update client information in databases.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
Network Administrator/Technician
United States Air Force
03.2001 - 11.2008
- Managed and maintained over 10,000 Microsoft Exchange user accounts
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
Education
Notary Public -
State of Nevada Notary Public
Nevada06-2014
ASSOCIATES OF ARTS - Psychology
University of Phoenix
Phoenix, AZ01.2011
Records Management Training -
Travis AFB
CA01.2004
Skills
- Proficient in Microsoft Office- Word, Excel, PowerPoint
- Extremely well organized and detail oriented
- Self-motivated, dependable, and people oriented
- Ability to multi-task effectively
- Held Top-secret government security clearance
- Ability to type 40 wpm
Timeline
Administrative Assistant/Client Service Assistant
Financial Services and Investment Corp. of Nevada
01.2013 - 07.2024
Administrative Assistant
Nevada Benefits Corporation
10.2012 - 04.2017
Portfolio Administrator
Affordable Housing Corporation of Lake County
08.2011 - 06.2012
Administrative Clerk/Site Representative
Central Texas College
06.2009 - 05.2010
Network Administrator/Technician
United States Air Force
03.2001 - 11.2008
Notary Public -
State of Nevada Notary Public
ASSOCIATES OF ARTS - Psychology
University of Phoenix
Records Management Training -
Travis AFB