Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Gonzalez

Las Vegas,NV

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

23
23
years of professional experience

Work History

Administrative Assistant/Client Service Assistant

Financial Services and Investment Corp. of Nevada
LAS VEGAS, NV
01.2013 - 07.2024
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Provided excellent customer service to clients by answering inquiries, responding to requests and resolving issues in a timely manner.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Developed positive relationships with clients through effective communication via phone, email, and in-person meetings.

Administrative Assistant

Nevada Benefits Corporation
LAS VEGAS, NV
10.2012 - 04.2017
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Conducted research on various topics as requested by management.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Portfolio Administrator

Affordable Housing Corporation of Lake County
Libertyville, IL
08.2011 - 06.2012
  • Serviced over 200 Loan Portfolios
  • Processed loan requests promptly and efficiently according to established procedures.
  • Managed and updated client databases to ensure accuracy of contact and loan information.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.

Administrative Clerk/Site Representative

Central Texas College
Okinawa, Japan
06.2009 - 05.2010
  • Provided information and assistance to students regarding available services or products
  • Maintained stock of student materials
  • Performed data entry duties to update client information in databases.
  • Organized and maintained filing systems, ensuring accuracy and confidentiality.

Network Administrator/Technician

United States Air Force
03.2001 - 11.2008
  • Managed and maintained over 10,000 Microsoft Exchange user accounts
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.

Education

Notary Public -

State of Nevada Notary Public
Nevada
06-2014

ASSOCIATES OF ARTS - Psychology

University of Phoenix
Phoenix, AZ
01.2011

Records Management Training -

Travis AFB
CA
01.2004

Skills

  • Proficient in Microsoft Office- Word, Excel, PowerPoint
  • Extremely well organized and detail oriented
  • Self-motivated, dependable, and people oriented
  • Ability to multi-task effectively
  • Held Top-secret government security clearance
  • Ability to type 40 wpm

Timeline

Administrative Assistant/Client Service Assistant

Financial Services and Investment Corp. of Nevada
01.2013 - 07.2024

Administrative Assistant

Nevada Benefits Corporation
10.2012 - 04.2017

Portfolio Administrator

Affordable Housing Corporation of Lake County
08.2011 - 06.2012

Administrative Clerk/Site Representative

Central Texas College
06.2009 - 05.2010

Network Administrator/Technician

United States Air Force
03.2001 - 11.2008

Notary Public -

State of Nevada Notary Public

ASSOCIATES OF ARTS - Psychology

University of Phoenix

Records Management Training -

Travis AFB
Monica Gonzalez