Monica Gonzalez Guzman
Cloverdale,CA
Summary
Home Care Support Specialist with a background in troubleshooting, customer service, and technical support. Strengths include problem solving, team collaboration, and communication skills. Known for delivering high-quality assistance to customers while exceeding expectations. Previous roles resulted in improved client satisfaction and streamlined processes within departments. adept in bilingual communication and case management. Excelled in connecting clients to essential services. Renowned for empathy, patience, and fostering teamwork.
Overview
12
12
years of professional experience
Work History
Home Care Support Specialist
Sonoma County IHSS Public Authority
Santa Rosa, CA
02.2023 - Current
- Recruiting, screening, and interviewing prospective caregivers.
- Referring caregivers to clients according to skills, location, and client needs.
- Conducting orientations for applicants to the Registry and new IHSS care providers.
- Mediating difficulties between clients and caregivers.
- Providing advice and assistance to clients and caregivers related to maintaining an appropriate employment relationship.
- Coordinating with social workers and others to facilitate services.
- Assisting with operating the urgent on-call program, and other support services.
Community Health Specialist
Mendocino County Public Health
Ukiah, CA
01.2022 - 02.2023
- Acted as a liaison between Public Health Nursing and families by helping families set up appointments for health care, and providing interpretation services between families and therapists
- Coordinated home visits; and made calls to continue follow-up plans recommended by public health nurses.
- Helped families with medical processes, made appropriate referrals to community resources after assessing their needs, and followed up to assess progress.
- Advocated and collaborated with local agencies with the purpose of speeding up the process of obtaining care.
- Conducted home visits, assessed families in crisis, and determined appropriate interventions and referrals.
- Worked in collaboration with other health providers and/or other community agencies in assessing and referring patients requiring assistance with special problems.
- Conferred with public health nurses on difficult cases, and made recommendations on follow-up plans.
- I attended meetings, workshops, and training, and performed duties in preparing progress reports, recording information, and making observations to assist client needs.
Care Coordinator Supervisor
Santa Rosa Community Health Centers
Santa Rosa, CA
01.2013 - 12.2021
- I assessed client needs in the areas of physical health, mental health, substance use disorder, oral health, trauma-informed care, social supports, housing, vocational/employment, wellness, referral, and linkage to community-based services and supports.
- I managed the development and implementation of the Individual Care Plan/Health Action Plan. Provided services where the client lived, sought care, or had the most easily accessible options, including office-based, telehealth, or field-based services.
- Connected clients to other social services and supports that were needed (e.g., community support groups). Coordinated and advocated on behalf of the client with health care professionals, with consent and authorization (e.g., PCP).
- Worked collaboratively with hospital staff regarding transitional care planning. Conducted outreach and engagement activities to facilitate linkage to the program. Outreach and engagement consisted of phone calls, mailed information, and field visits.
- Coordinated transportation for clients and accompanied them to office visits, as needed, and appropriate. Evaluated progress and updated goals.
- Completed all required documentation within the timeframes established by the individual action plans. Attended weekly staff and team meetings, supervised, and attended training as assigned.
- Manage and prepare reports detailing the progress and impact of the grant-funded programs, ensuring the organization continued to receive funding from grant providers.
Education
Some College (No Degree) - Certified Medical Assistance
Empire College
Santa Rosa, CASkills
- Bilingual in Spanish,
- Data entry
- Customer service
- Training and coaching
- Empathy and patience
- Documentation and reporting
- Client communication
- Time management
- Conflict mediation
- Teamwork and collaboration
- Client documentation
- Case management
- Efficient under pressure
Languages
Spanish
Professional
Timeline
Home Care Support Specialist
Sonoma County IHSS Public Authority
02.2023 - Current
Community Health Specialist
Mendocino County Public Health
01.2022 - 02.2023
Care Coordinator Supervisor
Santa Rosa Community Health Centers
01.2013 - 12.2021
Some College (No Degree) - Certified Medical Assistance
Empire College
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