Monica Gradinaru
Rancho Cucamonga,CA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at FedEx through expert package handling and innovative problem-solving. Skilled in workplace safety and team collaboration, consistently improved process efficiency and reduced damage rates. Demonstrated versatility across roles, achieving significant improvements in productivity and team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Handler
FedEx
07.2021 - Current
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Followed safety protocols to minimize workplace accidents.
Package Handler
Prime Flight
08.2019 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Caregiver
Elderly Family Home
06.2016 - 05.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
Associate Analyst
Northwest Trustee Company
04.2014 - 09.2015
- Demonstrated strong problem-solving abilities while troubleshooting issues related to data integrity or system inconsistencies.
- Provided support during internal audits by promptly supplying requested information as needed.
- Evaluated methods and made appropriate changes to increase productivity and decrease turnaround time to accomplish desired output.
- Optimized company-wide reporting processes by identifying inefficiencies and suggesting improvements.
Mail Processor
Northwest Trustee Co.
04.2010 - 09.2015
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Supported other departments within the organization as needed, demonstrating versatility and adaptability in different roles throughout the company.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
Manager
TGIF Fridays
03.2004 - 10.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Traian Lalescu
Romania06.2001
Skills
- Workplace Safety
- Task Delegation
- Packing skills
- Equipment monitoring
- Customer Service
- Creative Problem-Solving
- Positive Reinforcement Methods
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Team Collaboration
Accomplishments
Double World Champion in rowing.
Certification
AIM management program
Languages
Romanian
Native or Bilingual
Timeline
Handler
FedEx
07.2021 - Current
Package Handler
Prime Flight
08.2019 - 06.2021
Caregiver
Elderly Family Home
06.2016 - 05.2019
Associate Analyst
Northwest Trustee Company
04.2014 - 09.2015
Mail Processor
Northwest Trustee Co.
04.2010 - 09.2015
Manager
TGIF Fridays
03.2004 - 10.2009
High School Diploma -
Traian Lalescu
AIM management program
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