Monica Gray
Morristown,TN
Summary
Accomplished Registered Medical Assistant with a proven track record at Fountain City Family Physicians, enhancing patient care through meticulous attention to detail and expert specimen handling. Excelled in patient relations and HIPAA compliance, significantly improving clinic efficiency and patient satisfaction. Competent Phlebotomy Technician with 20 years of experience working in high-volume, fast-paced clinical, and nursing home facility settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Medical Assistant position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Solaris Diagnostics
08.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Registered Medical Assistant
360care
10.2021 - 09.2023
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Prepared patients for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Documented health history for patients in nursing home environments.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, or follow-up instructions.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
Covid outbreak
05.2020 - 11.2021
Covid outbreak 2020 unable to work due to husband medical problems. I was dx with Mass in rt lower abd, and unable to work for long period of time.
Registered Medical Assistant
Dr. Harris Pain Management Specialist
12.2018 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications.
- Documented vital signs and prepared patients examination rooms with necessary tools and instruments, enabling smooth transitioned physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
Registered Medical Assistant
Fountain City Family Physicians
07.2013 - 11.2018
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Associate of Science - Registered Medical Assistant
National College
Knoxville, TN2012
No Degree - CNA
Tennesse Community College
Knoxville, TN2010
Skills
- Specimen labeling procedures
- Medical terminology knowledge
- Specimen Preparation
- Medical office administration
- Staff Management
- Medical Records Review
- Attention to Detail
- Appointment Scheduling
- Lab Reporting
- Patient Relations
- Injection Administration
- Biohazard Policy Compliance
- Medical History Taking
- Immunization Administration
- HIPAA Compliance
- Laboratory Specimen Collection
- Clinical Documentation
- Phlebotomy
- Patient Scheduling
- Medication Administration
- Preventive Healthcare Measures
- Insurance Verification
- Vital Sign Monitoring
- Patient Assessments
- Wound Care Assistance
- Customer Service
- Professional Bedside Manner
- Sterile technique
- Reliable team player
- EMR / EHR
- Data Entry
- Prioritizing stat orders
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Solaris Diagnostics
08.2023 - Current
Registered Medical Assistant
360care
10.2021 - 09.2023
Covid outbreak
05.2020 - 11.2021
Registered Medical Assistant
Dr. Harris Pain Management Specialist
12.2018 - 05.2020
Registered Medical Assistant
Fountain City Family Physicians
07.2013 - 11.2018
Associate of Science - Registered Medical Assistant
National College
No Degree - CNA
Tennesse Community College
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