Monica Green
Houston,TX
Summary
Results-driven Administration Manager with a strong record at Alarm Security Group, achieving over 30% improvements in operational efficiency and employee productivity. Proficient in payroll systems including E-time and ADP, demonstrating exceptional leadership in contract administration. Recognized for excellence in customer service and technical support, facilitating smooth office operations and effective staff coordination. Aiming to leverage expertise to foster enhanced organizational performance in future roles.
Overview
27
27
years of professional experience
Work History
Operations Support Clerk
Reddy Ice
Houston, TX
08.2024 - Current
- Create purchase orders for received invoices from manufacturers.
- Data entry
- Update branch checkbooks
- Bank deposits
- Receive and sort all incoming mail and packages
- Communicate with Ice distributors
Office Manager
Max Protection LLC
Houston, TX
10.2022 - 03.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintain all policies and procedure manuals
- Hiring and training administrative staff
- Delegating tasks to administrative assistants
- Monitoring and projecting staffing needs
- scheduling installation and service technicians for 4 markets
- Schedule and confirm installation and service jobs with vendors
- Process technicians payroll
- Order office supplies and installation equipment
- Create vendor invoices for payments
- Collections
- Verify and approve all sales agreements
- Customer service
Administration Manager
Alarm Security Group/ ADT Security
Houston, TX
08.2004 - 10.2022
- Oversee input of all outgoing sales contracts
- All month to date jobs, billing and adjustments
- Maintain all personnel files: administrate new hire process, benefits, and workers comp claims
- Process criminal background searches and drug screens
- Responsible for employee licensing for all employees within required guidelines
- Manage admin staff
- Posting and collection of monetary instruments
- Cash batches
- Process payroll using E-time software
Mail & File Clerk
HHAP (Houston Housing Assistance Partnership)
Houston, TX
04.2003 - 08.2004
- File collected client correspondence, cards, invoices, receipts, and other documents in alphabetical or numerical order according to the filing system used
- developing and maintaining databases
- Labeling and updating files
- Maintaining supply inventories
- Troubleshooting computers, printers, fax machines, and other office equipment
Installation Coordinator
Alarm Security Group
Houston, TX
08.2000 - 02.2003
- Schedule security installation for residential and commercial customers
- Primary contact for builder construction
- Order equipment for new installation
- Create invoices for builders
- Schedule service calls for return trips
- Process technician payroll
Dispatcher
Apple Towing
Houston, TX
04.1998 - 05.2000
- Receive inbound tow request from insurance partners and drivers
- Documenting conversation and maintaining records of daily operations
- Organizing the dispatch schedule and assigning jobs to available drivers
- Track drivers using GPS system
- Process payments
Education
High School Diploma -
Central Senior High School
Beaumont, TX05-1987
Skills
- Detail-oriented
- Office Administration
- Personal support
- Strong organizational and analytical skills
- Customer service
- Executive support
- Performance management
- Supervising, coordinating activities of clerical and administrative support staff
- Knowledge of computerized payroll systems, timekeeping processes with Kronos, E-time, and ADP
- Technical Support
- Contract Administration
- Payroll, budgeting, and expense reporting
- Contract negotiations
- Human Resources Management
Accomplishments
- Overachiever Award of the Year
- Admin of the Year
- Employee of the Year
- Sales Coordinator of the Year
- Administrator of the Month
References
References available upon request.
Timeline
Operations Support Clerk
Reddy Ice
08.2024 - Current
Office Manager
Max Protection LLC
10.2022 - 03.2024
Administration Manager
Alarm Security Group/ ADT Security
08.2004 - 10.2022
Mail & File Clerk
HHAP (Houston Housing Assistance Partnership)
04.2003 - 08.2004
Installation Coordinator
Alarm Security Group
08.2000 - 02.2003
Dispatcher
Apple Towing
04.1998 - 05.2000
High School Diploma -
Central Senior High School
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