Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Green

Enola,AR

Summary

Dynamic Area Supervisor at BHT Investment, CO., recognized for enhancing operational efficiency and reducing costs through strategic process improvements. Proven expertise in team management and inventory control, fostering a high-performance culture that increased customer satisfaction and loyalty. Adept at implementing safety protocols, ensuring compliance, and driving continuous improvements across multiple locations.

Results-oriented professional with extensive expertise in managing multiple sites and optimizing operational processes. Renowned for fostering teamwork and driving results through effective communication and strategic planning. Reliable and adaptable, consistently meeting organizational goals with focus on continuous improvement and operational excellence.

Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering collaborative environment and driving operational success through effective communication and problem-solving.

Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.

Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 30 years in the field.

Maintained inventory and reconciled variances by conducting regular physical counts.

Delivered supplies and equipment to departments by receiving and transferring items.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

26
26
years of professional experience

Work History

Area Supervisor

BHT Investment, CO.
06.2023 - 10.2025
  • Supervised daily operations across multiple locations, ensuring compliance with company standards and policies.
  • Trained and mentored new employees, enhancing team performance and service quality.
  • Conducted regular inspections of facilities to maintain safety and operational efficiency.
  • Implemented process improvements that streamlined workflows and reduced operational delays.
  • Collaborated with management to develop strategic initiatives for increasing customer satisfaction.
  • Analyzed inventory levels and coordinated restocking schedules to optimize supply chain processes.
  • Resolved customer concerns effectively, fostering positive relationships and enhancing brand loyalty.
  • Led team meetings to communicate objectives, align efforts, and promote a cohesive work environment.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Spearheaded sustainability initiative, reducing waste and energy consumption across all supervised areas.
  • Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
  • Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
  • Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
  • Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
  • Streamlined onboarding process for new employees, reducing time to full productivity.
  • Streamlined workflow processes to improve customer wait times and satisfaction.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Store Manager

J-Square Exxon
01.2020 - 06.2023
  • Oversaw daily store operations, ensuring optimal customer service and product availability.
  • Trained and mentored staff on best practices for inventory management and sales techniques.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Analyzed sales reports to identify trends and adjust inventory levels accordingly.
  • Developed employee schedules to optimize labor costs while maintaining service quality.
  • Conducted regular team meetings to communicate goals, expectations, and performance feedback.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Collaborated with corporate teams to execute promotional events and marketing initiatives.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Office Manager

Southern Mud Company
03.2015 - 06.2023
  • Coordinated office operations, ensuring efficient workflow and resource allocation.
  • Developed and maintained filing systems, enhancing document retrieval efficiency.
  • Managed vendor relationships, negotiating contracts to reduce operational costs.
  • Streamlined communication processes between departments, improving project collaboration.
  • Supervised administrative staff, providing training and performance feedback to enhance productivity.
  • Implemented office policies that improved compliance with industry regulations and standards.
  • Analyzed workflow processes, identifying areas for efficiency improvements that reduced redundancies.
  • Led team meetings to address challenges, fostering a collaborative work environment for problem-solving initiatives.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 90+ employees.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

General Manager

Budget Inn
07.1999 - 09.2003
  • Streamlined operations to enhance efficiency and reduce costs across multiple departments.
  • Developed and implemented strategic initiatives to improve overall business performance and customer satisfaction.
  • Led cross-functional teams in executing projects, ensuring alignment with company goals and objectives.
  • Analyzed market trends to inform decision-making and drive competitive advantage within the industry.
  • Cultivated a high-performance culture by mentoring staff and fostering professional development opportunities.
  • Oversaw financial budgeting and resource allocation to maximize profitability while minimizing waste.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

High School Diploma -

Putnam County Highschool
Unionville, MO

Skills

  • Team management
  • Production management
  • Task delegation
  • Multi-unit management
  • Employee performance management
  • Operational efficiency
  • Inventory control
  • Quality control
  • Continuous improvements
  • Program leadership
  • Cost reduction
  • Workforce planning
  • Sales tracking
  • Safety management
  • Documentation skills
  • Profitability optimization
  • Risk analysis
  • Reporting skills
  • Brand awareness
  • Risk management
  • Facility maintenance
  • Cost containment
  • Employee engagement
  • Directing workers
  • Customer service oversight
  • Work planning and scheduling
  • Company policy implementation
  • Critical thinking
  • Leadership development
  • Multitasking and prioritizing
  • Team building and motivation
  • Scheduling and Time-tracking
  • Goal setting and achievement
  • Superior work ethic
  • Problem anticipation and resolution
  • Staff coaching and training
  • Cash handling and reconciliation
  • Employee training
  • Work area inspection
  • Reporting and performance analysis
  • Flexible work schedule
  • Adaptable to changing demands
  • Inventory management
  • Delegation and supervision
  • Performance monitoring
  • Relationship building
  • Administrative documentation
  • Handling complaints
  • Customer service management
  • Decision-making
  • Product merchandising
  • Orientation and training
  • Retail operations
  • Retail security
  • Process and procedure development
  • Inventory and stocking
  • Merchandise promotion and display
  • Policy enforcement
  • Cash drawer reconciliation
  • Developing brand messaging
  • Financial recordkeeping
  • Implementing pricing strategies
  • Calendar and scheduling software
  • Computer proficiency
  • POS terminal operation
  • Basic mathematics
  • Records organization
  • Physical stamina
  • Sales leadership
  • Product sales
  • Sales floor organization
  • Inventory oversight
  • Departmental procedures
  • Loss prevention
  • Shelving
  • Creativity and originality
  • Analyzing profitability
  • Merchandising operations
  • Strategic selling

Timeline

Area Supervisor

BHT Investment, CO.
06.2023 - 10.2025

Store Manager

J-Square Exxon
01.2020 - 06.2023

Office Manager

Southern Mud Company
03.2015 - 06.2023

General Manager

Budget Inn
07.1999 - 09.2003

High School Diploma -

Putnam County Highschool

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Monica Green