Monica Greer
Ashtabula,OH
Summary
I am very detail-oriented and have I have great verbal and written communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Monitor
Community Counseling Center
07.2023 - 09.2024
- Collaborated with case managers and other staff members to develop individualized plans for resident success.
- Ensured confidentiality of sensitive information concerning residents'' personal lives and treatment plans by adhering strictly to privacy guidelines set forth by the organization.
- Continuously sought opportunities for professional development, staying up-to-date on best practices and emerging trends in residential care services.
- Participated in team meetings focused on enhancing overall residential services provided at the facility.
Hostess
Chops Grille & Tap House
01.2017 - 01.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Administrative Assistant
Jefferson Community Recreation center
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Teller
Northwest Savings Bank
05.2015 - 10.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Escrow Associate
Franklin & Blair Title Agency
07.2012 - 11.2013
- Ensured proper documentation was completed for every transaction stage, reducing the risk of delays or complications.
- Developed strong relationships with industry professionals to facilitate future referrals and repeat business opportunities.
- Assisted in training new employees on company policies and best practices while maintaining a supportive work environment.
- Enhanced client satisfaction by providing timely, accurate escrow documentation and communication.
Clerical Assistant
City of Ashtabula Municipal Court House
06.2012 - 11.2013
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
SFL (Shift Leader) & Inventory Manager
Walgreen's
12.2009 - 06.2012
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on products and assigned duties.
- Oversaw day-to-day activities of employees and establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Environmental Aide
PAC (Perinatal Addiction Centre)
01.2005 - 01.2007
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Education
High School Diploma -
Pennsylvania Cyber Charter School
Midland, PA06.2010
Skills
Client advocacy
Relevantexperience
- Proficient in all facets of customer service (over twelve (12) years' experience)
- Conscientious and steadfast in any task assigned
- Organized invoices, accounts payable and receivable
- Provided inventory oversight, managed staff time, attendance, schedules, training needs and completed performance reviews
- Product Design
- Maintained accurate financial records;
- Retrieve data for medical providers; file & categorize patient records; maintain confidentiality
- Experienced in customer care; skilled in critical thinking coupled with effective communication, problem solving and adaptability
Cell
(440) 812-8117
Certification
- First Aid Certification
- Ohio Driver's License
- Ohio Public Notary Commission Number: 2024-RE-878179
- Certified Peer Recovery Specialist
Additional Information
Freelance Photographer
Timeline
Residential Monitor
Community Counseling Center
07.2023 - 09.2024
Hostess
Chops Grille & Tap House
01.2017 - 01.2018
Administrative Assistant
Jefferson Community Recreation center
01.2016 - 01.2017
Teller
Northwest Savings Bank
05.2015 - 10.2016
Escrow Associate
Franklin & Blair Title Agency
07.2012 - 11.2013
Clerical Assistant
City of Ashtabula Municipal Court House
06.2012 - 11.2013
SFL (Shift Leader) & Inventory Manager
Walgreen's
12.2009 - 06.2012
Environmental Aide
PAC (Perinatal Addiction Centre)
01.2005 - 01.2007
High School Diploma -
Pennsylvania Cyber Charter School
- First Aid Certification
- Ohio Driver's License
- Ohio Public Notary Commission Number: 2024-RE-878179
- Certified Peer Recovery Specialist
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