Monica Grijalva
Aubrey
Summary
Detail-oriented professional with customer account management and operational efficiency. Skilled in data accuracy and communication, dedicated to enhancing customer satisfaction through streamlined processes.
Overview
7
7
years of professional experience
Work History
Customer Account Administrator
Suburban Propane
Frisco, TX
07.2025 - Current
- Oversaw customer account management by establishing and maintaining accurate account information and data.
- Oversaw administrative data entry, reporting, and reconciliation processes for asset and inventory management.
- Coordinated efforts with customer service center regional and corporate teams to optimize operational efficiencies and elevate customer satisfaction.
- May assist with route forecasting and maintenance and with the scheduling of daily service work, installations and repairs
Distribution Center Dispatcher
Suburban Propane
Frisco, TX
07.2023 - Current
- Orchestrated driver scheduling for deliveries and collections, optimizing routes to enhance operational efficiency.
- Maintained and updated customer information to ensure prompt and precise delivery services.
- Facilitated daily communication with customer service center to address and fulfill customer needs.
- Delivered daily route previews to Customer Service Center to enhance operational efficiency and route optimization.
- Managed daily and weekly fuel report oversight and data input from all stores.
Office Administrator
Shop Talulah
Plano, TX
05.2019 - 08.2022
- Orchestrated office operations and activities to promote operational efficiency and adherence to company policies.
- Oversaw staff management and delegated responsibilities to optimize team performance.
- Executed regular updates and maintenance of personnel financial records and databases to ensure data accuracy.
- Monitored office supply inventory and executed restocking procedures to ensure team productivity.
Returns Processor
Shop Talulah
Plano, TX
05.2019 - 08.2022
- Processed incoming returns efficiently, ensuring accurate documentation and inventory management.
- Inspected returned merchandise for quality assurance, identifying discrepancies and facilitating resolutions.
- Implemented process improvements that enhanced workflow efficiency in returns processing operations.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
Education
High School Diploma -
Lamar High School
Arlington, TX06-2013
Skills
- Attention to detail
- Data entry
- Database maintenance
- Workflow prioritization
- Multitasking Abilities
Timeline
Customer Account Administrator
Suburban Propane
07.2025 - Current
Distribution Center Dispatcher
Suburban Propane
07.2023 - Current
Office Administrator
Shop Talulah
05.2019 - 08.2022
Returns Processor
Shop Talulah
05.2019 - 08.2022
High School Diploma -
Lamar High School