Monica Grimes
Lakeland,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help passengers to have a safe,pleasant, and comfortable flight.
Overview
22
22
years of professional experience
Work History
Construction Office Manager
Jason Grimes Contracting, LLC
01.2003 - Current
- Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
- Coordinated travel arrangements for construction team, optimizing costs while ensuring convenience.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Communicated with clients daily via emails, telephone, and texting.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained computer and physical filing systems.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
Geico Insurance Company
05.2002 - 01.2003
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Sought ways to improve processes and services provided.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.1992
Skills
- Attention to Detail
- Clear oral/written communication
- Travel Coordination
- Service Quality Standards
- Customer Service
- Organizational Skills
- Scheduling and calendar management
- Customer Relations
- Bookkeeping
Timeline
Construction Office Manager
Jason Grimes Contracting, LLC
01.2003 - Current
Customer Service Representative
Geico Insurance Company
05.2002 - 01.2003
High School Diploma -
Lake Gibson Senior High School
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