Monica Grooms
Birmingham
Summary
New CDL driver looking for opportunities in my area. Adept at ensuring safety and efficiency, I leverage strong communication skills and basic mechanical knowledge to minimize delays and improve team performance at US Xpress. As a manager at Citel, I enhanced customer satisfaction and team agility, showcasing my ability to adapt and lead effectively in dynamic environments.
Overview
20
20
years of professional experience
Work History
CDL Truck Driver
US Xpress
07.2024 - Current
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Reginald Smith
Primary Care Giver
10.2017 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Private Tutor
Families in Greater Birmingham
01.2013 - 10.2017
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Taught students remotely via pre-recorded and live video sessions.
- Cultivated a supportive learning environment, fostering open communication between students and tutor.
- Collaborated with parents to develop appropriate tutoring lessons.
- Met with parents to discuss student progress and address concerns.
Manager
Citel
07.2004 - 03.2012
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Education
CDL -
Jefferson State Community College
Birmingham, AL06.2024
Skills
- Safe driving practices
- Pretrip inspections
- Basic mechanical knowledge
- Strong communication skills
Timeline
CDL Truck Driver
US Xpress
07.2024 - Current
Reginald Smith
Primary Care Giver
10.2017 - 03.2018
Private Tutor
Families in Greater Birmingham
01.2013 - 10.2017
Manager
Citel
07.2004 - 03.2012
CDL -
Jefferson State Community College
Similar Profiles
Jarvay ClarkJarvay Clark
Company Driver at US XpressCompany Driver at US Xpress
Anthony BullardAnthony Bullard
CDL CLASS A DRIVER at US XPRESSCDL CLASS A DRIVER at US XPRESS
ANGELICA ROGERSANGELICA ROGERS
Account Representative at US XpressAccount Representative at US Xpress