Monica Guanarita Leon
Tampa, Florida,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at New Life Style Service, LLC. Skilled in cash handling and excellent communication, I excel in problem-solving and time management, significantly contributing to team success and efficient administrative processes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
Work History
Front Desk Customer Service Representative
New Life Style Service, LLC
05.2013 - Current
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Conducted routine inventory checks of front desk supplies and materials, placing orders when necessary to maintain stock levels.
- Processed payments securely, maintaining accurate records of transactions at all times.
- Promptly responded to inquiries and requests from prospective customers.
House Keeper
Selfemployee
03.2002 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Promoted effective communication between residents and housekeeping staff, fostering positive relationships within the household.
- Maximized client satisfaction by promptly addressing any special requests or concerns related to their home''s cleanliness.
Front Desk Receptionist
Jason's Hauling Inc
10.2000 - 10.2001
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Bank Teller
Coomeva
03.1993 - 07.1997
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Certificate - Medical Interpreter
Gulfcoast South Area Health Education Center
Sarasota, FL11.2021
Diploma - Medical Assistant
Sanford Brown Institute
Tampa, Fl11.2010
Diploma - Bilingual Secretary
Centro Cultural Colombo Americano
Cali, Colombia11.1992
High School Diploma -
Liceo Sagrada Familia
Palmira, Colombia06.1985
Skills
- Professionalism and Courtesy
- Customer experience management
- Data Entry
- Stress Tolerance
- Appointment Scheduling
- Administrative Support
- Schedule Coordination
- Teamwork and Collaboration
- Customer Service
- Team Collaboration
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Customer Service Representative
New Life Style Service, LLC
05.2013 - Current
House Keeper
Selfemployee
03.2002 - 10.2019
Front Desk Receptionist
Jason's Hauling Inc
10.2000 - 10.2001
Bank Teller
Coomeva
03.1993 - 07.1997
Certificate - Medical Interpreter
Gulfcoast South Area Health Education Center
Diploma - Medical Assistant
Sanford Brown Institute
Diploma - Bilingual Secretary
Centro Cultural Colombo Americano
High School Diploma -
Liceo Sagrada Familia
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