Summary
Overview
Work History
Education
Skills
Timeline
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Monica Guerra

Seguin

Summary

Medical Assistant committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Walmart
09.2015 - 01.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • I handled money, audits, check cashing, etc
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Generated customer satisfaction surveys to analyze results into action plans.

Assistant Store Manager, Retail Sales

Dollar General
09.2012 - 12.2014
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Seguin High School
Seguin, TX
06.2013

Certification in Medical Billing and Coding -

College of Health Care Professions-Southwest Houston
Houston, TX

Skills

  • Taking initiative to solve problems
  • Management, Flexibility, Company Knowledge
  • Store Management Experience
  • EKG Set Up and Monitoring
  • Vital Sign Monitoring
  • Complex Problem-Solving
  • Team Management

Timeline

Customer Service Manager

Walmart
09.2015 - 01.2020

Assistant Store Manager, Retail Sales

Dollar General
09.2012 - 12.2014

High School Diploma -

Seguin High School

Certification in Medical Billing and Coding -

College of Health Care Professions-Southwest Houston

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Monica Guerra