Monica Gutierrez
Willowbrook,IL
Summary
Bilingual Registered Medical Assistant with 11 years experience in a hospice setting. Patient-focused and empathetic caregiver with extensive knowledge of pediatric needs. Health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Bilingual in Spanish and English
Overview
12
12
years of professional experience
Work History
Medical Assistant
Twenty First Century Pediatrics
08.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Prepared and administered medications to alleviate patient symptoms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Registered Medical Assistant
Kids Place of Willowbrook
08.2013 - 08.2020
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained sanitary residents' and program rooms
- Assisted in cleansing enemas, catheterization and bladder irrigations
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Answered patient calls for care and feeding
- Documents objective data and routine aspects of patient care
- Reported any unusual circumstances in the patients' condition or environment
- Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
- Monitored expiration of medical supplies and medications
- Maintained a regular inventory of medical supplies and kept rooms stocked with supplies
- Referred patients to specialists
- Entered referrals in ERMA Advocate
- Completely Managed eClicalWorks
- Administrative duties including proper scheduling and contacting insurances to obtain coverage information.
Line server
Qdoba Mexican Grill
03.2012 - 08.2012
- Greeted guests, provided guests with menus, spoke with patrons to ensure satisfaction with food and service, responded to complains, operated cash registers
Education
RMA Diploma - Medical field
Westwood College
Woodridge, IL01.2013
High School Diploma -
Downers Grove South High School
Downers Grove, IL01.2012
Skills
- Ability to communicate with other healthcare professionals using correct medical terminology
- Knowledge of law and ethics of the medical field
- Computer skills include Microsoft Office, internet navigation, email, and basic knowledge of MOSS billing and coding program
- Knowledge of the legal aspects of taking patient vitals, administering medications, injections, breathing treatments, properly calculates medication dosages and phlebotomy procedures
- Knowledge of HIPPA & JCAHO regulations
- Patient relations include understanding different cultures and their views on healthcare
- Professionalism
- Experience in Pediatric setting
- CPR/First Aid certified
- Patient-focused care
- Trustworthy companion
- Companionship and emotional support
- Compassionate caregiver
- Efficient and reliable team player
- Committed team player
- Adaptable
- Supply Management
- Excellent verbal communication
- Infection Control, Creating a Safe, Effective Environment, Organization, Scheduling
- Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork
- Data Entry
- Patient Scheduling
- Medical Office Administration
Timeline
Medical Assistant
Twenty First Century Pediatrics
08.2020 - Current
Registered Medical Assistant
Kids Place of Willowbrook
08.2013 - 08.2020
Line server
Qdoba Mexican Grill
03.2012 - 08.2012
RMA Diploma - Medical field
Westwood College
High School Diploma -
Downers Grove South High School
Similar Profiles
Tafadzwa Mavis MunemoTafadzwa Mavis Munemo
Quantity Surveyor at Twenty First Century Building Contractors P/LQuantity Surveyor at Twenty First Century Building Contractors P/L
Julissa OleaJulissa Olea
Bilingual Teacher at P.S./I.S. 210 - Twenty-first Century Academy for Community LeadershipBilingual Teacher at P.S./I.S. 210 - Twenty-first Century Academy for Community Leadership
Priscilla MartirPriscilla Martir
Server at Twenty TapServer at Twenty Tap