Monica Gutierrez
Glendale,AZ
Summary
Analytical Accounts Receivable Manager with successful career supervising 10 personnel, including training, work allocation and problem resolution. Skilled in financial statement preparation, general ledger activities, accounts receivable processing and collections. Effective leader with 20 years of hands-on experience in variety industry.
Overview
26
26
years of professional experience
Work History
Credit & Accounts Receivable Manager
Unical Aviation
02.2023 - Current
- Supervisory responsibilities for accounts receivable and cash control specialists including planning, managing, and oversite of daily work
- Interface with internal and external customers to promote the prompt collection of payments and work to resolve receivable and credit related issues
- Maintain clean A/R aging and proactively work with internal teams on disputes and account discrepancies
- Complete weekly customer aging reports to assist in collection efforts
- Actively participate in Sales meetings to reinforce credit and collections processes
- Facilitate turnover of uncollectable accounts to third party collections
- Review and approve refunds and credit memos
- Research and resolve disputes regarding invoicing through proper channels
- Negotiate repayment schedules and settlements with customer and present to management for review
- Initiate timely adjustments, debit/credit offsets, payment application, miscellaneous balances and other types of adjustments to maintain accurate customer balances
- Review customer refund requests for proper documentation
- Monitor customer payment application ensuring all cash is applied timely
- Evaluate credit worthiness for domestic and international customers
- Manage sales tax exemption certificates
- Review, recommend, and supply supporting credit data for evaluation of credit extensions and increases to management
- Evaluate, recommend, and participate in operational process improvements
- Assist in providing necessary documentation during annual audits
- Support General Accounting Team as needed
- Support A/R and Cash application team as needed
- Perform other assigned tasks by Financial Operations Manager and Controller.
Accounts Receivable Supervisor
Progress Residential
02.2022 - 02.2023
- Mentor, grow and challenge a team of 10: 2 administrative assistants, 2 team leads and 6 AR specialists
- Manage daily influx of mail via USPS, UPS, DHL and FedEx (approx
- 600 checks per day)
- Code all payments: credit card, government subsidize payments, money orders and personal checks
- Process all payments through Yardi in batches of 25
- Audit batches for accuracy and post
- Update manually monitored KPI spreadsheet for each specialist to track volume and accuracy
- Monitor 3 inboxes related to payment inquiries, property lease questions and refund status
- Lead weekly team meetings and monthly 1x1 meetings with each team member
- Process credits and corrections after all proper approvals are received
- Utilize Salesforce, Yardi and Google to identify miscellaneous payments and then call to verify these
- Create KPI goals and tracking report
- Place outbound collection calls as needed
- Work with various attorneys (state by state) to provide rental payment status when account was in eviction status.
Accounting Staff Specialist
Beautiful Easy
02.2021 - 02.2022
- Daily reconciliations for Shopify & Amazon sales
- Daily cash transfer from PayPal to bank
- Maintain inventory reconciliations on a daily basis to match shipping records
- Monitor inventory levels for both Amazon sites
- Initiate and follow through on inventory shipping requests
- Track shipments to ensure proper credit given at fulfillment centers
- Create tickets for reconciliation requests for missing inventory
- Download and reconcile Amazon payments bi-monthly for both Amazon sites
- Electronically maintain sales invoices & payments
- Enter invoices & deposits utilizing QuickBooks software
- Maintain records of reshipped & replaced merchandise
- Create month end reports & reconcile to Shopify & Amazon data as well as to QuickBooks
- Daily tracking of local state tax as well as VAT (value added tax) for all EU countries.
Accounting Specialist
EVO Transportation
08.2020 - 01.2021
- Manage data in software systems, NetSuite & Salesforce
- Cash balancing of all client financial transactions
- Coding and posting receivables
- Make outbound collection calls
- Process daily long-haul fuel usage
- Contact point between EVO and USPS points of contact
- Manage A/R DSO
- Maintain and update accounting specialist desk manual
- Ad hoc assignments.
Accounting Specialist Team Lead
Vantage Self Directed Retirement
01.2017 - 06.2020
- Lead and manage accounting direct reports
- Manage data in software systems, TNET & Accounting Seed (within Salesforce)
- Cash balancing of all client financial transactions
- Coding and posting receivables
- Process incoming & outgoing payments: cash/ACH/credit cards & wires
- Make outbound collection calls
- Process daily 945 federal withholding EFTPS payments and reporting
- Contact point between Vantage and banking relationships
- Maintain vendor relationships with various integrators to improve accounting efficiencies
- Manage A/R collections, resignations and liquidation processes
- Review/audit internal processes, procedures, DDSC audit to ensure accuracy
- Distribute daily/weekly financial data to Vantage leadership and custodian via bank reconciliation
- Develop and deliver quarterly “Big Rock” projects
- Maintain and update accounting specialist desk manual
- Leadership training through various partners, webinars and off-site exercises.
Accounts Receivable Specialist
HGNSS
09.2015 - 01.2017
- Maintain all customer accounts current through consistent and timely communication
- Audit and deliver invoices on a weekly basis
- Apply cash, checks and wires to account as requested by customer
- Create and apply credit or debit invoices as needed to rectify any pricing issues or errors
- Process all return merchandise credits as well as service order invoices on a weekly basis
- Create monthly Sales GL, Sales Order and Sales Commission Report to assist in all month end closing functions
- Assess credit worthiness of potential customers as well as existing customers
- Create and manage bi-monthly customer statements to maintain AR within guidelines
- Create new vendor accounts, enter vouchers and pay invoices as per Controller direction
- Establish credit terms and limits on new customer accounts
- Manage travel program through Concur
- Create and maintain updated process instructions for all tasks.
Office Manager
LawLogix
03.2015 - 08.2015
- Maintain budget for all office functions
- Place various contracts out for bid and submit all to corporate for approval
- Assist HR manager with all new hire paperwork to avoid any delays for onboarding process
- Key and maintain all benefits for employees.
Office Manager
Syntel
11.2014 - 03.2015
- Maintain budget for all office functions: janitorial, office supplies, coffee delivery, office upgrades, security system
- Place various contracts out for bid and submit all to corporate for approval
- Assist HR and assistant manager with various projects as assigned
- Collect and ensure all new hire paperwork is correctly filled out to avoid any delays for onboarding process.
Office Manager
G&K Services
04.2013 - 10.2014
- Oversee staff of 5: accounts receivable, sales coordinator, general office and service coordinator
- Audit and key customer credits, discounts and write-offs as approved by GM
- Manage aging report to ensure credits and debits are kept to a minimum
- Review lockbox on a weekly basis to ensure all payments are applied accurately and promptly
- Manage day to day tasks between service, sales and accounting department
- Audit and maintain audit log on a monthly basis for p-cards for all departments
- Recode any expenses not properly coded, review mileage logs and ensure all receipts are reconciled
- E-verify new hires, on-board & process all new hire to ensure HR receives packet
- Issue random drug tests as requested by corporate
- Assist all non-English speaking personnel with understanding benefits, benefits changes and enrollment process
- Assist department heads with proper injury reporting to Risk Management Department
- Update personal personnel information as needed
- Attend monthly office manager meeting conference calls and relay information to appropriate staff
- Coordinate and plan luncheons for staff and customers on a monthly basis
- Closely monitor client sensitive information, ex: service contracts, credit card information
- Ensure segregation of duties is followed
- Assist in customer retention when calls are escalated
- Place all orders for computers, printers and cell phones
- Pay vendor and utility bills
- Translate GM and plant manager meetings to non-English speaking staff
- Make changes to current customer accounts as requested by customer or salesperson.
Accounts Receivable
AASK
04.2012 - 04.2013
- Post weekly deposits to client accounts
- Audit monthly downloaded bills for various accounts to ensure accuracy
- Send out monthly bills to state agencies and bill as needed for new clients
- Request account reconciliations as needed from various agencies
- Assist with month end reporting to CFO
- Maintain client database with ID number and name changes as needed.
Billing Manager
Global Water Management
03.2011 - 07.2011
- Manage eight billing analysts
- Maintain monthly tracking of number of customers billed
- Resolve escalated customer service issues
- Assign duties and training as needed
- Maintain accuracy of collection notices sent to customers with broken payment arrangements
- Work with field managers to ensure service and work orders are completed
- Meet guidelines to ensure ACC compliance.
Auditor
Noridian Administrative Services
05.2010 - 03.2011
- Maintain workload up to date to ensure deadlines are met
- Review and audit Medicare/Medicaid contracts
- Ensure both provider and Medicare are paid proper amounts within contract
- Perform assurance tests within the audit to ensure Federal government regulations are met
- Perform audits of varying depth depending on the type of medical provider and their prior year audit outcome.
Billing Manager
Oakwood Corporate Housing
07.1998 - 05.2010
- Manage team of six billing coordinators
- Resolve escalated customer service issues
- Ensure accurate and timely daily billing
- Create $1 million-dollar (+) government spreadsheets on a monthly basis
- Build and maintain internal and external international client relationships
- Assign duties and facilitate workload
- Motivate staff to achieve monthly goals
- Hire, train and evaluate new hires
- Balance monthly accounts receivable
- Assist in development of internal Web-based billing system
- Achieve department goals by ensuring team met all required goals
- Assist IT department with development of OCTIS (internal accounting system) to ensure it continues to meet both internal and external client needs.
Education
Bachelor’s Degree - Accounting
University of Phoenix
Phoenix, AZ01.2009
Skills
- Yardi
- Bilingual (English and Spanish)
- Monthly financial reporting
- Quantum
- NetSuite
- Salesforce
- Financial Records and Reporting
- Statement Preparation
- Collections Experience
- Accounts Receivable
- Report Reviewing
- Transaction Processing
- Account Reconciliation
- Staff Management
- Staff Training
- Invoice Processing
- Credit Control
- Cash Management
- Debt Collection
Languages
Spanish
Limited Working
Timeline
Credit & Accounts Receivable Manager
Unical Aviation
02.2023 - Current
Accounts Receivable Supervisor
Progress Residential
02.2022 - 02.2023
Accounting Staff Specialist
Beautiful Easy
02.2021 - 02.2022
Accounting Specialist
EVO Transportation
08.2020 - 01.2021
Accounting Specialist Team Lead
Vantage Self Directed Retirement
01.2017 - 06.2020
Accounts Receivable Specialist
HGNSS
09.2015 - 01.2017
Office Manager
LawLogix
03.2015 - 08.2015
Office Manager
Syntel
11.2014 - 03.2015
Office Manager
G&K Services
04.2013 - 10.2014
Accounts Receivable
AASK
04.2012 - 04.2013
Billing Manager
Global Water Management
03.2011 - 07.2011
Auditor
Noridian Administrative Services
05.2010 - 03.2011
Billing Manager
Oakwood Corporate Housing
07.1998 - 05.2010
Bachelor’s Degree - Accounting
University of Phoenix
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