Monica Gutierrez
Central Point,OR
Summary
Seeking employment with a company that can provide a stable work environment. Expecting professional growth with opportunity to display my skills and past experiences while achieving company safety, quality and production goals and objectives.
Overview
9
9
years of professional experience
Work History
Administrative Support Assistant
City of Medford (Rogue X)
01.2024 - Current
- Serve as a primary point of contact for public and internal inquiries, offering support via phone, email, and in person.
- Assist with program registration, facility bookings, payments, and refunds while ensuring compliance with department policies.
- Support seasonal projects and community events under the direction of the customer service supervisor.
- Provide bilingual assistance (Spanish) and maintain accurate records, contributing to a professional and welcoming environment.
- Utilize office software and equipment efficiently while adapting to new tasks and collaborating across departments.
Sales Representative
Erickson Inc.
04.2022 - Current
- Managed customer relationships and ensured a seamless experience from initial inquiry through delivery, including account visits and feedback follow-ups.
- Coordinated with logistics, internal departments, and repair/overhaul teams to execute orders, track progress, and resolve issues.
- Created accurate quotes, contracts, and sales reports; maintained customer records and facilitated internal revenue meetings.
- Led weekly check-ins with clients to address service concerns and provide updates on repair orders and shipment timelines.
- Developed tools such as trackers and work packets to streamline internal workflows and improve communication across teams.
Aircraft Record Administrator
Erickson Aviation
10.2017 - 04.2021
- Entered, audited, and maintained aircraft maintenance data in CAMP, AIS, DAX, and other tracking systems to ensure FAA compliance and internal reporting accuracy.
- Processed and archived all original and electronic maintenance records, verifying accuracy and adherence to retention policies.
- Tracked aircraft status, service hours, and component life cycles; generated reports for inspections, repairs, and overhaul planning.
- Coordinated with inventory and overhaul teams to document parts movement and time-tracked components from field to hangar.
- Verified log entries and documentation for alignment with GMM standards, engineering tasks, and airworthiness directives.
Engineering Assistant
Pacific Crest Transformers
01.2017 - 10.2017
- Audited sales orders, engineered quotes, and design drawings for accuracy before distributing to cross-functional teams, including international facilities.
- Created and managed Bills of Material (BOMs), work change notices, and job packets using asset management software to ensure production accuracy.
- Maintained inventory and documentation platforms, updating project data, nonconformity tags, and vendor details for tracking and compliance.
- Collaborated with engineering, sales, and quality control to ensure all products met regulatory, customer, and manufacturing specifications.
- Supported design workflows by distributing approved materials and monitoring document retention, approval cycles, and drawing authorization.
Regulatory & Quality Data Coordinator
Grande Ronde Hospital
03.2016 - 01.2017
- Maintained and updated Electronic Health Records (EHRs), ensuring accuracy across multiple systems including Practice Partner, Paragon, and McKesson.
- Coordinated with hospital staff, physicians, and leadership to resolve compliance issues and support performance improvement initiatives.
- Tracked attendance and performance metrics using Morrissey (MCCM), compiled BIAS reports, and submitted data to quality vendors.
- Organized and documented Patient and Family Advisory Council (PFAC) meetings, maintaining communication and official records.
- Ensured up-to-date policy compliance using PolicyTech, contributing to regulatory readiness and internal auditing standards.
Education
Medical Assistant Program
Peninsula College
Port Angeles, WA06.2008
Certificate - Medical Terminology
Yakima Valley Community College
Yakima, WA10.2008
Skills
- Bilingual: Fluent in English and Spanish
- Documentation & Records Management: EHRs (McKesson, Paragon, Practice Partner), FAA compliance, PolicyTech
- Technical Proficiency: Microsoft Office Suite (Word, Excel, Access), CAMP, DAX, AIS
- Inventory & Materials Control: BOM creation, asset tracking, nonconformity tags
- Communication & Coordination: Cross-functional teamwork with sales, engineering, healthcare, and leadership
- Reporting & Compliance: BIAS reports, internal audits, repair/overhaul tracking
Timeline
Administrative Support Assistant
City of Medford (Rogue X)
01.2024 - Current
Sales Representative
Erickson Inc.
04.2022 - Current
Aircraft Record Administrator
Erickson Aviation
10.2017 - 04.2021
Engineering Assistant
Pacific Crest Transformers
01.2017 - 10.2017
Regulatory & Quality Data Coordinator
Grande Ronde Hospital
03.2016 - 01.2017
Certificate - Medical Terminology
Yakima Valley Community College
Medical Assistant Program
Peninsula College
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