Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Gutierrez DeLa Torre

Del Valle,Texas

Summary

Dynamic and dedicated professional with extensive experience as a Passenger Service Agent at Renee, excelling in customer service management and baggage handling. Known for resolving passenger issues with empathy and maintaining strong organization under pressure, fostering loyalty and satisfaction through effective communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Renee
05.2024 - 04.2025
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Customer Service Cashier

Claudia
07.2023 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Pet Sitter

Wag
05.2021 - 01.2023
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
  • Gave medication to pets following guidelines from owners.
  • Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.

Babysitter

Self Employed Services
05.2016 - 01.2017
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Education

High School Diploma -

Cedar Creek High School
793 Union Chapel Rd, Cedar Creek, TX 78612
06.2019

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • Airline policies
  • Cash management
  • Sales expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Passenger Service Agent

Renee
05.2024 - 04.2025

Customer Service Cashier

Claudia
07.2023 - 11.2023

Pet Sitter

Wag
05.2021 - 01.2023

Babysitter

Self Employed Services
05.2016 - 01.2017

High School Diploma -

Cedar Creek High School

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