Monica Guzman
Orland Park,IL
Summary
As a proficient Customer Service Representative fluent in English and Spanish, I am committed to delivering exceptional service to both existing and new clientele. I am adept at addressing customer needs, including incoming calls, product inquiries, issue resolution, and order processing in dynamic and fast-paced environments. Moreover, I am a conscientious Cashier with a strong aptitude for managing financial transactions, maintaining stocked inventory, and assisting customers in locating products. I am dedicated to upholding immaculate and well-organized workspaces. With attentive listening skills and a detail-oriented approach, I specialize in creating a hospitable environment and ensuring safe food preparation. My expertise extends to menu development, precise payment collection, accurate order-taking, and the preparation of daily food items to meet and exceed customer expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Performed manual labor and random jobs to help teams accomplish goals.
- Cleaned and straightened work areas to maximize productivity and safety.
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
Produce/Smoothie Bar Associate
Marianos
11.2020 - 03.2022
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Ensured compliance with local health department regulations by strictly adhering to cleanliness guidelines for food handling practices.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
- Utilized multitasking skills to manage multiple drink orders simultaneously without compromising quality or efficiency.
- Ensured consistent drink quality by following established recipes and pouring guidelines.
Dining Staff
Sunrise Senior Living
08.2018 - 05.2019
- Proactively anticipated guest needs throughout their dining experience, refilling beverages and clearing plates as needed without prompting from customers or supervisors.
- Consistently adhered to dress code requirements and personal grooming standards, presenting a polished appearance that reflected positively on the establishment''s reputation for quality service.
- Assisted in daily living tasks for increased resident comfort and independence.
- Provided companionship to residents, improving their overall well-being and happiness.
- Learned all required tasks quickly to maximize performance.
- Prepared drinks and special treats, and packaged all food items appropriately.
Education
No Degree -
Carl Sandburg High School
Palos Park, IL05.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Call center experience
Order Processing
Appointment Scheduling
References
- Kristen Roach, Sunrise Superviser, (708) 945-5584
- Mrs. Bridget Matkovich, Sandburg Work Program, (708) 671-300 x3535
- Richard Mawhinnie, Mariano's Employer, (630) 886-7013
- Triston Phillips, Homedepot Employer, (773) 717-9401
Extracurricular Activities
Volunteered at Haunted Woods, October 2018 Volunteered at St Francis of Assisi Catholic Church, 2016-2017
Timeline
Customer Service Representative
Home Depot
04.2022 - 05.2024
Produce/Smoothie Bar Associate
Marianos
11.2020 - 03.2022
Dining Staff
Sunrise Senior Living
08.2018 - 05.2019
No Degree -
Carl Sandburg High School