MONICA HALBERT
Flint,MI
Summary
Professional, hard worker with excellent verbal and written communication skills. I am a team player, eager to learn and accept new responsibilities, in which the management skills developed throughout my work history can be utilized.
Overview
17
17
years of professional experience
Work History
Office Manager/Clinical Assistant
Catholic Charities of Shiawassee & Genesee Counties
03.2021 - Current
- Assigns and monitors responsibilities and tasks among Customer Service Staff, Medical Assistant, Referral Coordinator, and Medical Records staff.
- Prepares and coordinates staffing schedules.
- Recruits, interviews, screens, and trains new support staff team members.
- Manages internal staff relations through coaching, monitoring, evaluating, and disciplining staff as needed.
- Maintains filing systems, monitors record keeping, and completes client chart reviews.
- Ensures security of information and confidentiality of all client info.
- Handles customer inquiries and complaints.
- Monitors and maintains office supplies for support staff and allocates resources to enable task performance.
- Maintains general Business Office Procedural Manual to include front desk, medical records, and intake/assessment processes and department procedures.
- Designs and implements general Business Office Procedures and ensures adherence of Agency Policies and Agency Procedures.
- Analyzes and monitors internal processes and implements changes to improve operational efficiency.
- Works on creative problem-solving solutions and handles multiple tasks and tight deadlines with efficiency.
- Coordinates management and staff communications, and schedules staff and other meetings accordingly.
- Assists Clinical Director with onboarding new hires and verifying credentials.
- Assists Clinical Director with preparing clinical staff reports for monitoring daily activity and services provided.
- Assists Clinical Director with monitoring Clinical Utilization Review.
- Assists Clinical Director with training and orienting new staff to clinical process and procedures, forms and paperwork, and technology relating to clinical functions for data entry and monitoring.
- Works with all Agency staff on establishing effective relationships and communications in order to establish best practices across all departments involved with providing services to individuals.
- Performs other job-related duties as required for department/program operations.
MDOC Referral Coordinator
Catholic Charities of Shiawassee & Genesee Counties
10.2016 - 03.2021
- Protect the security of Treatment records to ensure that confidentiality is maintained.
- Schedule appointments and ensure required documents are uploaded to client electronic record and in physical chart.
- Process client admission or discharge documents.
- Maintain a professional relationship with Parole agents regarding their parolees referred to the agency.
- Prepare and submit billing invoices for payment, using Microsoft Excel.
- Review records for completeness, accuracy and compliance with regulations.
- Retrieve patient medical records for physicians, administrators, or other clinical personnel staff.
- Release information to persons or agencies according to the Health Insurance Portability and Accountability Act, State and Company regulations.
Medical Records Support Staff
Catholic Charities of Shiawassee & Genesee Counties
05.2010 - 10.2016
- Reviewed records for completeness, accuracy, and compliance with regulations.
- Retrieve patient medical records for physicians, administrators, or other clinical personnel staff.
- Release information to persons or agencies according to the Health Insurance Portability and Accountability Act, State and Company regulations.
- Compiled and maintained patient’s medical records to document condition and treatment.
- Processed patient admission and discharge documents.
Volunteer
Catholic Charities of Shiawassee & Genesee Counties
02.2009 - 05.2010
- Answered telephones and directed calls to appropriate staff.
- Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
- Operated office equipment, such as voice mail messaging systems, Microsoft office, Outlook, Word and Excel.
- Transmitted correspondence by mail, fax or email.
Education
Some College (No Degree) - Health Information Technology
MOTT COMMUNITY COLLEGE
FlintSkills
- Office administration
- Record keeping
- Schedule coordination
- Customer service
- Time management
- Compliance monitoring
- Training and onboarding
- Attention to detail
- Employee supervision
- Data entry
- Experience with Microsoft Outlook, Word, Excel, and PowerPoint
- Zoom Meetings
- Administrative support
- Office management
- Type 50 WPM
- Employee training
- Clerical support
Organizational skills
Mail handling
Timeline
Office Manager/Clinical Assistant
Catholic Charities of Shiawassee & Genesee Counties
03.2021 - Current
MDOC Referral Coordinator
Catholic Charities of Shiawassee & Genesee Counties
10.2016 - 03.2021
Medical Records Support Staff
Catholic Charities of Shiawassee & Genesee Counties
05.2010 - 10.2016
Volunteer
Catholic Charities of Shiawassee & Genesee Counties
02.2009 - 05.2010
Some College (No Degree) - Health Information Technology
MOTT COMMUNITY COLLEGE