Monica Hale
Charlotte,NC
Summary
Motivational and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Labor Finders
Gastonia, NC
05.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Served as a liaison between staff members and senior management personnel.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assisted with filing documents and maintaining records.
- Assisted with special projects as needed by management team.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Inputted data into spreadsheets for tracking purposes.
- Answered phone calls and directed them to the appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scanned documents into digital format for storage purposes.
- Performed data entry tasks with accuracy and speed.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Provided administrative support for staff members.
- Updated customer contact information in the system database.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
Cashier
Silver Express
Bessemer City, NC
05.2016 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Medical Assistant
David E. Cowan M.D.
Chester , SC
10.2001 - 10.2015
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
Education
Associate of Science - Medical Assisting
York Technical College
Rock Hill, SC06-2002
GED -
York Comprehensive High School
York, SC06-2000
Skills
- Recruiting and interviewing
- Operations Management
- Project management abilities
- Strategic Planning
- Employee performance evaluation
- Staff Management
- Business development understanding
- Customer Relations
- Microsoft Office expertise
- Meeting facilitation
- Orientating and training
- Sales Growth
- Orientation and training
- Employee engagement
- Compliance understanding
- Customer rapport
- Policy Enforcement
- Policy administration
- Customer Relationship Management (CRM)
- Negotiation
References
References available upon request.
Timeline
Assistant Manager
Labor Finders
05.2022 - Current
Cashier
Silver Express
05.2016 - 05.2022
Medical Assistant
David E. Cowan M.D.
10.2001 - 10.2015
Associate of Science - Medical Assisting
York Technical College
GED -
York Comprehensive High School