Summary
Overview
Work History
Education
Skills
Timeline

Monica Halim

Hospitality Professional
Brooklyn,NY

Summary

Relocated to the United States a year ago to pursue new opportunities. Commenced a career in the hospitality industry at the age of 17 while pursuing university degree.

Accumulated diverse experience in customer service roles throughout various positions. Motivated to acquire new skills and contribute effectively in a professional setting.

Overview

3
3
years of professional experience
4
4
Languages

Work History

F&B Attendant

Mamaka by Ovolo
Kuta, Bali, Indonesia
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

F&B Server

Four Season Resort Bali at Sayan
Ubud, Bali, Indonesia
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.

F&B Server

Bali Nusa Dua Convention Center
Kuta, Bali, Indonesia
  • Greeted guests warmly to foster welcoming environment.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Remained focused, calm and professional during peak rush hours.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Inspected dishes and utensils for cleanliness.

Cashier

Toba Asian Fusion
Middletown, DE
12.2022 - 12.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.

Hostess

Potato Head Beach Club
Denpasar, Bali, Indonesia
09.2022 - 11.2022
    • Cultivated positive guest relations by managing information and orchestrating speedy seating.
    • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
    • Answered customer questions about hours, seating, and menu information.
    • Accommodated special seating requests for guests to enhance satisfaction.

Cashier

Rusters
Ubud, Bali, Indonesia
11.2021 - 09.2022
    • Helped customers complete purchases, locate items, and join reward programs.
    • Set up new sales displays each week with fresh merchandise.
    • Used POS system to enter orders, process payments and issue receipts.
    • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
    • Built relationships with customers to encourage repeat business.

Front Desk Agent Trainee

The Banyumas Villa
Denpasar, Bali, Indonesia
06.2021 - 09.2021
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Bachelor of Applied Tourism - Hospitality Management

The International Institute of Tourism & Business, Bali, Indonesia
07.2019 - 2023.12

Skills

    Customer assistance

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Timeline

Cashier - Toba Asian Fusion
12.2022 - 12.2023
Hostess - Potato Head Beach Club
09.2022 - 11.2022
Cashier - Rusters
11.2021 - 09.2022
Front Desk Agent Trainee - The Banyumas Villa
06.2021 - 09.2021
The International Institute of Tourism & Business - Bachelor of Applied Tourism, Hospitality Management
07.2019 - 2023.12
F&B Attendant - Mamaka by Ovolo
F&B Server - Four Season Resort Bali at Sayan
F&B Server - Bali Nusa Dua Convention Center

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Monica HalimHospitality Professional