Monica Halim
New York
Summary
Professional with strong background in hospitality, ready to excel in guest services. Skilled in managing front desk operations, ensuring seamless and welcoming experience for guests. Strong focus on team collaboration, adaptability, and achieving tangible results. Reliable with excellent communication skills and knack for problem-solving in dynamic environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
F&B ATTENDANT
Mamaka by Ovolo
- Developed strong communication and organizational skills through working on group projects
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided exceptional customer service, enhancing guest satisfaction and dining experiences.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
F&B SERVER
Four Season Resort Bali at Sayan
- Demonstrated success in maintaining high level of guest satisfaction
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and staff
- Delivered exceptional dining experiences through attentive service and guest engagement.
- Collaborated with kitchen staff to ensure timely order fulfillment and food quality.
F&B SERVER
Bali Nusa Dua Convention Center
- Resolved guest inquiries and concerns promptly, contributing to positive feedback and repeat visits.
- Contributed to increased team efficiency by effectively communicating with fellow servers and support staff.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
Real Estate Agent
Tribro NYC
01.2025 - Current
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Conducted property showings, providing detailed information and addressing client inquiries effectively.
- Collaborated with clients to identify needs, ensuring personalized service throughout the process.
- Negotiated contracts between tenants and sellers, facilitating smooth transactions and closing agreements.
CASHIER
Butler
01.2024 - 04.2025
- Developed and maintained a positive working relationship with customers.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on register operations and customer service standards.
- Assisted customers with inquiries and resolved payment issues promptly.
CASHIER
Toba Asian Fusion
12.2022 - 12.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Learned duties for various positions and provided backup at key times.
- Engaged in training new staff on operational procedures and customer service techniques.
HOSTESS
Potato Head Beach Club
09.2022 - 11.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Collaborated with servers to ensure seamless guest interactions and satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
CASHIER
Rusters
11.2021 - 09.2022
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Implemented strategies to improve checkout speed, enhancing overall service quality.
FRONT DESK AGENT TRAINEE
The Banyumas Villa
06.2021 - 09.2021
- Provided information on hotel services, amenities, and local attractions to enhance guest experience.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Managed reservations using property management systems to ensure accuracy.
- Greeted and assisted guests during check-in and check-out processes.
Education
Tourism And Hospitality Management
The International Institute of Tourism & Business
Bali01.2023
High School Diploma -
SMA Sutomo 1
Medan, North Sumatra01.2019
Skills
- Adaptability and resilience
- Complaint handling
- Point of sale systems
- Guest services
- Staff leadership
- Upselling strategies
- Highly professional
- Client-oriented
- Strong organizational skills
- Problem-solving skills
- Hospitality services
Accomplishments
- Generated more than $135,000 in sales revenue in a year.
- Customer Relations - Earned highest marks for customer satisfaction.
Certification
Real Estate Salesperson
LANGUAGES
Indonesian - Native
Native or Bilingual
Chinese (Mandarin) - Conversational
Limited Working
English
Full Professional
chinese
Interests
- Cooking
- Dancing
- I participate in low-impact exercises to strengthen core muscles
- Food Tourism
- I enjoy helping others and giving back to the community
- Reading
- Personal Development and Self-Improvement
Timeline
Real Estate Agent
Tribro NYC
01.2025 - Current
CASHIER
Butler
01.2024 - 04.2025
CASHIER
Toba Asian Fusion
12.2022 - 12.2023
HOSTESS
Potato Head Beach Club
09.2022 - 11.2022
CASHIER
Rusters
11.2021 - 09.2022
FRONT DESK AGENT TRAINEE
The Banyumas Villa
06.2021 - 09.2021
F&B ATTENDANT
Mamaka by Ovolo
F&B SERVER
Four Season Resort Bali at Sayan
F&B SERVER
Bali Nusa Dua Convention Center
Tourism And Hospitality Management
The International Institute of Tourism & Business
High School Diploma -
SMA Sutomo 1