Monica Hall
Newark,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
3
3
years of professional experience
Work History
Store Manager
GPM Investments
New Castle, DE
06.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Head Cashier
Harbor Freight
Newark, DE
04.2021 - 04.2022
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted other departments when needed by providing additional support during busy periods.
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Helped customers find specific products, answered questions and offered product advice.
- Processed refunds for worn, damaged and broken merchandise.
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Assisted customers by providing information and resolving complaints.
Seasonal Employee
Costco
Glen Mills, PA
11.2020 - 02.2021
- Organized merchandise displays on the sales floor.
- Stocked shelves with incoming inventory items.
- Provided excellent customer service at all times.
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Inspected labels on deli products to verify accuracy of pricing.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Ensured that all products were labeled properly before stocking the shelves.
Education
High School Diploma -
Glasgow High School
Newark, DE06-1997
Skills
- Operations Management
- Store Merchandising
- Supply Ordering
- Team Development
- Loss Prevention
- Retail Inventory Management
- Store operations oversight
- Employee Training
- Customer Service Management
- Shift Scheduling
- POS Systems
- Payroll Management
- Training and mentoring
- Performance Reviews
- Inventory Control
- Employee Terminations
- Recruiting and Hiring
- Vendor Management
- Staff Management
- Staff Supervision
- Store opening and closing procedures
- Employee Scheduling
- Multitasking and Organization
- Employee supervision and motivation
- Delegating Work
- Customer Service
- Store Opening and Closing
- Cash Management
- Policies and Procedures
- Accurate Cash Handling
- Bank and Safe Deposits
- Operational Efficiency
- Security System Monitoring
- Reliable
- Inventory Management
- Operations
- Problem-Solving
- Flexible Schedule
- Opening and closing procedures
- Friendly and Positive
- Outstanding communication skills
- Customer Relations
- Team Leadership
- Recruitment and hiring
Timeline
Store Manager
GPM Investments
06.2022 - Current
Head Cashier
Harbor Freight
04.2021 - 04.2022
Seasonal Employee
Costco
11.2020 - 02.2021
High School Diploma -
Glasgow High School