Monica Hancock
Memphis,TN
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Chick-fil-A
08.2023 - 02.2024
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Built relationships with customers to encourage repeat business.
Receptionist
CSL Plasma
10.2022 - 01.2024
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted with onboarding new clients and securing paperwork completion.
Medical Assistant
Baptist Medical Center
05.2023 - 08.2023
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Completed EKGs and other tests based on patient presentation in office.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Package Handler
Fed Ex Ground
02.2020 - 03.2022
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
Education
Medical Assistant Certificate -
Remington College
Memphis, TN10.2022
High School Diploma -
Hillcrest High School
Memphis, TN05.2008
Skills
- Cash register systems
- Service Minded
- Employee Training
- Staff Training
Certification
I have my medical assistant certificate
Timeline
Cashier
Chick-fil-A
08.2023 - 02.2024
Medical Assistant
Baptist Medical Center
05.2023 - 08.2023
Receptionist
CSL Plasma
10.2022 - 01.2024
Package Handler
Fed Ex Ground
02.2020 - 03.2022
Medical Assistant Certificate -
Remington College
High School Diploma -
Hillcrest High School