Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Monica Haney

Customer Service Team Lead
Beaverton,OR

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

7
7
years of professional experience

Work History

Credit Team Leader

Xactus
Broomall, PA
07.2019 - Current
  • Led team of 10 remote credit processors while providing exceptional customer service with consumer reporting products and services.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes to deliver multiple improvements.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.

Receptionist

Aloha Garbage
Aloha, OR
07.2016 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed nearly 100 incoming calls on multi-line phone system daily to resolve customer issues as well as direct individuals to desired personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Took payment information and other pertinent information such as addresses and phone numbers to assist in maintaining client accounts.
  • Prepared and mailed invoices to customers, processed payments using variety of methods and documented account updates.
  • Generate work orders and assist in assembling of log books.
  • Uploaded electronic log information to system.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Employment Specialist

Edwards Enterprises
Beaverton, OR
05.2016 - 08.2016
  • Mentored and guided team of up to 10 or more employees with varying developmental disabilities to foster proper completion of assigned duties.
  • Maintained positive attitude and affirmatively communicated with each team member.
  • Established open and professional relationships with team members and provided appropriate intercession for employees experiencing behavioral challenges.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted training and mentored team members to promote productivity, accuracy and effective time management.
  • Maintained records of all incidents as well as behavioral, cognitive and physical changes.

Resident Assistant

Roseleaf Senior Care
Chico, CA
03.2015 - 01.2016
  • Provided professional care for up to 16 residents needing supervision and access to assistance with routine activities of daily living due to age related decline.
  • Independently managed nocturnal supervision and care while providing appropriate intercession for behavioral related incidents.
  • Maintained clean personal areas and prepared healthy meals to support nutritional needs of residents.
  • Supported residents with mental support and physical activities to accomplish quality of life and sustain needs.
  • Administered medication, monitored vital signs and tracked behavioral, cognitive, or physical changes to keep healthcare supervisor well-informed.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Kept record of all narcotic medications and provided manual narcotic count at shift change.

Education

Associate of Applied Science - Administrative

Portland Community College
Portland, OR

High School Diploma -

Oroville Adult School
Oroville, CA
06.2002

Skills

  • Well season in confidentiality
  • Multitasking, Prioritization and Time Management
  • Skilled in Microsoft Office 365
  • Analytical Thinking
  • Multi-Line Telephone Skills
  • Strong Team Leadership skills
  • Team-Oriented and Cooperative
  • Live Chat
  • Administrative and Office Support
  • Client Records Management
  • Safety Behaviors & Behavior Redirection
  • Mobility Assistance
  • Skin Breakdown Prevention
  • Fire safety, CPR and First Aid

Additional Information

AWARDS:

  • Typing Certification 60+ WPM with 98.5% accuracy
  • Fair Credit Reporting Act Certification 2019
  • Medication Technician Certification 2007
  • High School Diploma 2002

Timeline

Credit Team Leader

Xactus
07.2019 - Current

Receptionist

Aloha Garbage
07.2016 - 06.2019

Employment Specialist

Edwards Enterprises
05.2016 - 08.2016

Resident Assistant

Roseleaf Senior Care
03.2015 - 01.2016

Associate of Applied Science - Administrative

Portland Community College

High School Diploma -

Oroville Adult School

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Monica HaneyCustomer Service Team Lead