Overview
Work History
Timeline
Generic

Monica Hardy

Denver,Colorado

Overview

10
10
years of professional experience

Work History

Victim Advocate

01.2023 - Current
  • Responds to crisis situations reported to the police department
  • Assesses victim needs and provides intervention, comfort, and/or referral to supportive agencies and for other services
  • Provides victim follow-up contact or initiates outreach contact
  • Provides referral information and facilitates financial compensation
  • Acts as liaison between victim and investigators or patrol officers
  • Assists victim during the investigative process
  • Works closely with judicial system personnel
  • Acts as liaison between victim and other agencies such as employer
  • Educates victims on their mandated rights
  • Aids in the return of victim’s property
  • Provides victim with case status
  • Assists in training volunteers
  • Assists with education of police personnel regarding victim/witness services as well as the Victim Rights Act
  • Assists in providing training and education to outside agencies and community groups regarding victim related issues
  • Rotates on-call advocate responsibilities to provide 24 hour/7 day a week coverage
  • Must have a 30-minute response time to incidents within the City of Aurora
  • Performs additional duties as assigned.

Patient Account/Credit Control Representative

SCL Health
Broomfield
08.2020 - 01.2023
  • Documents all contacts and activities relating to account resolution in full detail
  • Coordinates account resolution activities with co-workers in the department and any outside office or agency
  • Responds by reviewing, researching, and following up using all available resources to provide answers via correspondence, telephone and in person
  • Takes appropriate action to resolve inquiries when necessary (example: account adjustments, re-billing insurance, changing statement sequence)
  • Researches all aspects of the claim cycle to identify, corrects errors which cause misappropriated funds, and resolves both undistributed and credit balance accounts while working from an assigned work list
  • Consistently monitors weekly credit balance report in a thorough manner to identify refunds to be processed
  • Reviews EOBs to make sure payments are applied correctly, insurance processes correctly, and the posting is correct
  • Performs GAP analysis and processes adjustments and recoups.

Revenue Cycle Specialist

Denver Health Medical Center
Denver
12.2017 - 07.2020
  • Contacted patient's insurance company to verify coverage levels and worked with individuals to educate them on their benefits information
  • Processed and responded to incoming correspondence from insurance carriers, patients, and other Denver Health Departments to move the accounts toward resolution
  • Provided expert ability to add specific data such as modifiers, payer specific information, including authorization criteria, CPT and ICD-9 and ICD-10 codes and date of injury (DOI)
  • Handled account transactions accurately that involved: transfer of charges, combining accounts, manual adjustments, researching, correcting, and resubmitting claims within the mandated timeframes to avoid loss of revenue
  • Provided customer service, billing, timely follow-up, cash application processes, reconciling payer remittance, denial management and appeal functions for claims
  • Trained newly hired employees, provided continuing education training for current employees, and identified/communicated existing or potential problems to supervisor in a timely manner
  • Offered constructive actions in problem resolution.

Patient Navigator I

Denver Health Medical Center
Denver
11.2016 - 12.2017
  • Promoted positive interpersonal relationships with fellow employees, physicians, patients, and visitors
  • Treated all individuals with courtesy, dignity, empathy, and respect; consistently displayed courteous and respectful verbal and non-verbal communication
  • Provided health education and information about the risks of Alcohol Exposed Pregnancy to clients, facilitated clients’ access to services/resources; attended project related meetings and conference calls
  • Facilitated and scheduled patient appointments/referrals with appropriate provider(s) for screening, diagnostics, and treatment
  • Attended appointments with patients on an as needed basis
  • Identified patient barriers to care for such as transportation, insurance, and language barriers, and refer patients as needed to additional resources to support engagement in care
  • Attended relevant stakeholder and advisory meetings to support overall program implementation and evaluation.

Administrative Assistant III

Colorado Department of Corrections
Sterling
05.2015 - 11.2016
  • Reviews Victim Notification Program Enrollment applications received from victims requesting notification of an offender’s critical stages of incarceration and community/parole supervision
  • Evaluates daily statutory notifications received to ensure accurate and timely notifications are made to victims in ordnance to the Victim Rights Act
  • Provides direct customer service to crime victims in response to phone calls, emails, and U.S
  • Mail by researching and analyzing offender sentencing and critical stage information in order to accurately inform, educate, and advise victim
  • Refers victims to Sex Offender Treatment Monitoring Program/Victim Liaison for specialized assistance in applicable cases
  • Researches and determines eligibility for enrollment per the Victim Rights Act by verifying current conviction information.

Pharmacy Technician III

Colorado Department of Corrections
Sterling
10.2014 - 05.2015
  • Ensured that continuity of care with prescribed medications was achieved as offenders moved within and in/out of the correctional system
  • Collaborated with nursing staff to establish and adjust quotas to ensure adequate and appropriate levels of stock medications at all times
  • Assisted with prescription and medication inventory reorder (continuous medication usage review), checked in all pharmacy orders, maintained medication stock levels, processed kite refills, monitored offender medication compliance, rotated stock, removal of outdated medications, and returned outdated and discontinued medications
  • Ordered, received, and routed prescriptions to the proper destinations under the supervision of a Nurse III
  • Trained new employees in using the computer programs necessary to optimize pharmacy services.

Timeline

Victim Advocate

01.2023 - Current

Patient Account/Credit Control Representative

SCL Health
08.2020 - 01.2023

Revenue Cycle Specialist

Denver Health Medical Center
12.2017 - 07.2020

Patient Navigator I

Denver Health Medical Center
11.2016 - 12.2017

Administrative Assistant III

Colorado Department of Corrections
05.2015 - 11.2016

Pharmacy Technician III

Colorado Department of Corrections
10.2014 - 05.2015

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Monica Hardy