Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Monica Harper

Renton

Summary

Experienced kitchen management professional with a proven track record in overseeing operations, maintaining food safety standards, and implementing efficient inventory systems. Skilled in team leadership, staff training, and streamlining kitchen processes to enhance productivity. Dedicated to achieving operational excellence, fostering collaborative environments, and delivering top-notch customer service. Excels in problem-solving, communication, and adapting quickly to new challenges to drive organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Kitchen Manager

TopGolf
04.2022 - 11.2024
  • Line check
  • Steri check
  • Working each station, Pantry, Fry & Flattop, Prep as well as help out with events when extra hands are needed
  • Helping out in dish pit when needed, washing dishes, helping put dishes away
  • Working Expo, making sure tickets match up with each item placed on the tray before sending them out, calling out orders when they appear dark on expo screen before they pop up on whichever station the order is for
  • PM duties of throwing trash, taking recycling out, taking care of linen bags/replacing new linen bags, sweeping, mopping, lining trash cans, making sure every item on each station is covered with up to date labels & each station is fully stocked for the AM. Closing recap emails, making sure waste logs are completed then uploaded into the computer
  • Making sure labels in the walk-in are up to date, floor is swept as well as mopped

DariGold
12.2020 - 02.2021
  • Screened as well as took temperatures for all employees and any visitors that entered the plant
  • Input whether they passed or failed the covid questions, if failed I would call a supervisor to determine if they were to go home or stay
  • Clean the guard shack
  • Take out trash
  • Wipe down all counters and door handles
  • Provided a mask for any employee or visitor that did not have a mask

Server/Barista

Cepae Tasting Room
11.2019 - 02.2020
  • Preparing coffee & tea
  • Heating up & serving food items as well as drinks
  • Register, taking payments, handling cash
  • Bussing down the tables
  • Washing dishes
  • Maintaining stores cleanliness
  • Stocking milk, pastries & mini desserts
  • Opening shift, making sure the store is all ready to go by the time the doors opens
  • Answering the phone as well.

Patient Care Coordinator

The Eyecare Center
01.2019 - 11.2019
  • In the process of training for optician/ optical.
  • Duties included but not limited to:
  • New patient intake/ New patient assessments
  • Scheduling for New and Established patients.
  • Contact Lens Training
  • Preparing HIPPA forms for the following day
  • Front Desk, checking in and out patient’s from their exams
  • Scanning Photo ID and Insurance Card and updating any information if needed.
  • Verifying VSP insurance
  • Billing Eyefinity for Frames, Lens, Contacts and Exams.
  • Answering phone calls from patients, pharmacies, as well as other providers
  • Calling appropriate locations for medical records, diagnostic imaging
  • Defusing difficult situations with patients

Medical Assistant /Supervisor

Nevada Comprehensive Pain Center
05.2017 - 06.2017
  • This was my first experience in pain management, within the first six months of being with the company, I became lead Medical Assistant. I went from working with the Physician Assistant, to working with the M.D, eventually being promoted to supervisor within 9 months.
  • Duties included but not limited to:
  • Being a team player
  • Triaging patients
  • New patient intake/ New patient assessments
  • Preparing charts for the providers
  • Obtaining Urine samples, Rapid samples & oral swaps for drug monitoring
  • Filling out requisition to send off to the appropriate laboratory that is in network with the patients insurance
  • Answering phone calls from patients, pharmacies, as well as other providers
  • Calling appropriate locations for medical records, diagnostic imaging
  • Administering Toradol injection
  • Preparing Trigger Point & Intra-Articular injections
  • Cleaning exam rooms
  • Ordering office supplies
  • Ordering medical supplies for the laboratory
  • Defusing difficult situations with patients
  • Filing police reports during incidents
  • Keeping track of how many patients seen that day for the MD
  • Scheduling patient education appointments with St. Jude’s/Abbots for DRG’s & Spinal cord stimulator

Medical Assistant/Front Desk

Grand Desert Psychiatric Services
12.2016 - 03.2017
  • Front desk check in and out
  • Answering phones, scheduling appointments, canceling, rescheduling appointments
  • MDCD, Amerigroup Verification
  • Referrals
  • Uploading and scanning documents
  • Handling cash

Medical assistant

Mind Body Solutions
12.2015 - 02.2017
  • AWV (wellness assessments)
  • Clinical Input
  • Pulling charts/ MARS

Shift Manager/ Barista

Illumilatte Brew & Society
08.2015 - 09.2015
  • Greeting and welcoming guest, taking orders, handing cash
  • Prepared coffee, teas, smoothies, sandwiches
  • Maintain stores appearance, checked on guest
  • Maintaining positive in stressful situations

Cashier

Kmart
09.2013 - 03.2014

Crew member

Tropical Smoothie Café
04.2012 - 03.2013

Education

Medical Assistant - Medical Assistant

Nevada Career Institute
Las Vegas, NV
09.2015

High School Diploma -

Penn Foster
Scranton, PA
11.2014

Skills

  • Effective written and spoken communication in both languages
  • Proficient in medical coding standards
  • Patient intake management
  • Organized appointment management
  • Electronic health record management
  • Data visualization
  • Cash management
  • Inventory tracking
  • Efficient typing skills at 65 WPM
  • Insurance eligibility verification
  • Proficient in HIPAA practices
  • Skilled in patient venipuncture procedures
  • Patient vital signs monitoring
  • Blood pressure assessment
  • Patient EKG monitoring
  • Administering Toradol injections safely
  • Preparing Trigger Point & Intra-Articular injections
  • Capillary blood collection skills
  • Staff supervision
  • Food preparation
  • Staff training and development
  • Food safety
  • Customer service
  • Multitasking and organization
  • Kitchen management
  • Inventory control
  • Attention to detail
  • Waste reduction
  • Problem-solving
  • Vendor relations
  • Operations management
  • Team collaboration and leadership
  • Health code compliance
  • Recipes and menu planning
  • Product rotation
  • Order accuracy
  • Menu development
  • Order delivery practices
  • Employee scheduling
  • Productivity improvement
  • Kitchen staff coordination
  • Staff coaching
  • Expediting orders
  • Sanitation
  • Policy and procedure enforcement
  • Portion control
  • Motivational style
  • Conflict resolution
  • Verbal and written communication
  • Performance monitoring
  • Performance improvement
  • Workflow planning
  • Strategic planning
  • Process improvement
  • BOH operations
  • Equipment maintenance
  • [Language] fluency
  • Event planning support
  • Team building
  • Leadership development
  • Nutritional knowledge
  • First aid
  • Food preparation management
  • Shift coverage
  • Employee monitoring
  • Reliable and responsible
  • Team leadership
  • Collaboration and teamwork
  • Employee supervision
  • Critical thinking
  • Training and onboarding

Accomplishments

  • Increased team productivity by implementing key process improvements.
  • Oversaw back of house operation.
  • Supervised team of 40 staff members.

Certification

  • CPR/BLS
  • Office Laboratory Assistant License
  • CMS Part D

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Kitchen Manager

TopGolf
04.2022 - 11.2024

DariGold
12.2020 - 02.2021

Server/Barista

Cepae Tasting Room
11.2019 - 02.2020

Patient Care Coordinator

The Eyecare Center
01.2019 - 11.2019

Medical Assistant /Supervisor

Nevada Comprehensive Pain Center
05.2017 - 06.2017

Medical Assistant/Front Desk

Grand Desert Psychiatric Services
12.2016 - 03.2017

Medical assistant

Mind Body Solutions
12.2015 - 02.2017

Shift Manager/ Barista

Illumilatte Brew & Society
08.2015 - 09.2015

Cashier

Kmart
09.2013 - 03.2014

Crew member

Tropical Smoothie Café
04.2012 - 03.2013

Medical Assistant - Medical Assistant

Nevada Career Institute

High School Diploma -

Penn Foster

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