Monica Harris
Birmingham,AL
Summary
Dedicated and detail-oriented professional committed to providing a high-level of support in client service environments. Expertise in administrative support, scheduling and maintenance of confidential records. Skilled in active listening, conflict resolution and team dynamics. Highly adaptable, empathetic and proactive in providing a positive workplace culture.
Overview
10
10
years of professional experience
Work History
Travel Certified Nursing Assistant
Primetime Healthcare
01.2025 - 03.2026
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Adapted quickly to varying clinical settings and diverse patient needs during travel assignments.
- Collaborated effectively with multidisciplinary teams to improve patient outcomes consistently.
- Documented patient progress accurately in electronic health records systems.
Certified Nursing Assistant
Legacy Healthcare & Rehabilitation
04.2022 - 01.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Adapted quickly to changing patient needs, demonstrating flexibility in caregiving approach.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Food Service Assistant
UAB Medicine
09.2020 - 03.2022
- Received and processed intake requests, ensuring accurate data entry into management systems.
- Analyzed feedback from clients to identify areas of improvement in intake procedures and services offered.
- Prepared and served meals in accordance with dietary guidelines and patient preferences.
- Assisted in maintaining cleanliness and organization of food service areas.
- Led initiatives to optimize menu offerings based on patient feedback and dietary needs.
Learning Ambassador
Amazon
06.2016 - 04.2020
- Facilitated onboarding sessions for new employees, enhancing understanding of company culture and procedures.
- Collaborated with cross-functional teams to streamline communication and training processes.
- Mentored junior staff, fostering a collaborative learning environment and improving team performance.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Education
Associate of Science - Network Engineering
Virginia College
Huntsville, AL05-2012
Certified Nursing Assistant - Nursing Assistant
Northport Health Services
Birmingham, AL04-2008
High School Diploma -
Carver High School
Birmingham, AL05-1995
Skills
- Patient care
- Vital signs monitoring
- Reliability and punctuality
- Compassion and empathy
- Adaptive learning
- Peer mentoring
- Learning styles
- Digital literacy
- Data entry proficiency
- Maintaining records
- Information gathering
- Client confidentiality
Timeline
Travel Certified Nursing Assistant
Primetime Healthcare
01.2025 - 03.2026
Certified Nursing Assistant
Legacy Healthcare & Rehabilitation
04.2022 - 01.2025
Food Service Assistant
UAB Medicine
09.2020 - 03.2022
Learning Ambassador
Amazon
06.2016 - 04.2020
Associate of Science - Network Engineering
Virginia College
Certified Nursing Assistant - Nursing Assistant
Northport Health Services
High School Diploma -
Carver High School